How to report a problem in Bansko \u2014 citizen's guide<\/title>\n<meta name=\"description\" content=\"A practical guide for the citizens of Bansko: which institution is responsible for which problem, what to say, how to file a report.\">\n\n<meta property=\"og:type\" content=\"website\">\n<meta property=\"og:url\" content=\"https:\/\/tvoia-domain.bg\/signali-bansko\">\n<meta property=\"og:title\" content=\"Signals to Bansko Municipality: Who, where and how solves problems?\">\n<meta property=\"og:description\" content=\"Is the light out? Is there a pothole in the road? Find out how to quickly and effectively report a problem in the Bansko municipality and which phones to call.\">\n<meta property=\"og:image\" content=\"https:\/\/tvoia-domain.bg\/image-for-social-share.jpg\">\n\n<link rel=\"icon\" type=\"image\/png\" href=\"favicon.png\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,400;0,500;0,600;0,700;1,400;1,600&family=Manrope:wght@300;400;500;600;700;800&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --ink: #1c1d1a;\n --ink-soft: #3a3b35;\n --paper: #f4efe4;\n --paper-warm: #ede6d4;\n --paper-card: #fffdf7;\n --line: #c9bfa6;\n --line-soft: #ddd2b6;\n --forest: #1f3d2e;\n --forest-dark: #142a20;\n --moss: #3d6b54;\n --amber: #b8862f;\n --amber-light: #d9a958;\n --emergency: #a82618;\n --emergency-bg: #fbe9e6;\n --shadow-soft: 0 1px 0 rgba(28, 29, 26, 0.06), 0 8px 24px -12px rgba(28, 29, 26, 0.18);\n --shadow-deep: 0 2px 0 rgba(28, 29, 26, 0.08), 0 24px 48px -20px rgba(28, 29, 26, 0.28);\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n html { scroll-behavior: smooth; }\n\n \/* === GLOBAL SVG PROTECTION ===\n WordPress \u0442\u0435\u043c\u0438\u0442\u0435 \u0447\u0435\u0441\u0442\u043e \u0438\u043c\u0430\u0442 \"svg { width: 100% }\" \u043a\u043e\u0435\u0442\u043e \u0440\u0430\u0437\u0442\u044f\u0433\u0430 \u0438\u043a\u043e\u043d\u0438\u0442\u0435.\n \u0422\u0443\u043a \u0444\u0438\u043a\u0441\u0438\u0440\u0430\u043c\u0435 \u0440\u0430\u0437\u043c\u0435\u0440\u0438\u0442\u0435 \u044f\u0432\u043d\u043e \u0437\u0430 \u0432\u0441\u0435\u043a\u0438 \u0442\u0438\u043f \u0438\u043a\u043e\u043d\u0430. *\/\n svg { flex-shrink: 0; max-width: 100%; height: auto; }\n .finder-icon { width: 44px !important; height: 44px !important; }\n .detail-icon-wrap svg { width: 32px !important; height: 32px !important; }\n .contact-row svg { width: 16px !important; height: 16px !important; }\n .info-strip svg { width: 16px !important; height: 16px !important; }\n .search-icon { width: 20px !important; height: 20px !important; }\n .dir-header svg { width: 22px !important; height: 22px !important; color: var(--amber); }\n #backToTop svg { width: 24px !important; height: 24px !important; }\n .emergency-bar .pulse { width: 8px !important; height: 8px !important; }\n\n body {\n font-family: 'Manrope', -apple-system, sans-serif;\n background: var(--paper);\n color: var(--ink);\n line-height: 1.6;\n font-weight: 400;\n -webkit-font-smoothing: antialiased;\n font-size: 16px !important;\n background-image:\n radial-gradient(ellipse at top left, rgba(31, 61, 46, 0.04), transparent 50%),\n radial-gradient(ellipse at bottom right, rgba(184, 134, 47, 0.05), transparent 50%);\n }\n\n a { color: inherit; text-decoration: none; }\n\n \/* === STICKY EMERGENCY BAR === *\/\n .emergency-bar {\n background: var(--emergency) !important;\n color: #ffffff !important;\n padding: 12px 20px;\n text-align: center;\n font-size: 16px !important;\n font-weight: 600;\n letter-spacing: 0.02em;\n position: sticky;\n top: 0;\n z-index: 100;\n border-bottom: 1px solid rgba(0,0,0,0.15);\n display: flex;\n align-items: center;\n justify-content: center;\n gap: 14px;\n flex-wrap: wrap;\n }\n .emergency-bar span { color: #ffffff !important; font-size: 16px !important; }\n .emergency-bar a {\n color: #ffffff !important;\n background: rgba(255,255,255,0.18);\n padding: 6px 16px;\n border-radius: 100px;\n font-weight: 700;\n font-size: 16px !important;\n transition: background 0.15s;\n }\n .emergency-bar a:hover { background: rgba(255,255,255,0.28); }\n .emergency-bar .pulse {\n background: #fff;\n border-radius: 50%;\n animation: pulse 1.6s ease-in-out infinite;\n flex-shrink: 0;\n }\n @keyframes pulse {\n 0%, 100% { opacity: 1; transform: scale(1); }\n 50% { opacity: 0.4; transform: scale(0.7); }\n }\n\n \/* === HERO === *\/\n .hero { max-width: 1100px; margin: 0 auto; padding: 80px 32px 60px; position: relative; }\n .hero-eyebrow {\n font-size: 14px !important;\n text-transform: uppercase;\n letter-spacing: 0.18em;\n color: var(--moss);\n font-weight: 700;\n margin-bottom: 24px;\n display: flex;\n align-items: center;\n gap: 12px;\n }\n .hero-eyebrow::before { content: \"\"; width: 36px; height: 1px; background: var(--moss); flex-shrink: 0; }\n .hero h1 {\n font-family: 'Cormorant Garamond', serif;\n font-weight: 600;\n font-size: clamp(40px, 6vw, 72px) !important;\n line-height: 1.02;\n letter-spacing: -0.025em;\n color: var(--forest-dark);\n margin-bottom: 24px;\n max-width: 780px;\n }\n .hero h1 em { font-style: italic; color: var(--amber); font-weight: 500; }\n .hero-sub {\n font-size: 18px !important;\n color: var(--ink-soft);\n max-width: 620px;\n line-height: 1.55;\n margin-bottom: 36px;\n }\n .hero-meta {\n display: flex; gap: 28px; align-items: center; flex-wrap: wrap;\n padding-top: 24px; border-top: 1px solid var(--line);\n font-size: 14px !important; color: var(--ink-soft);\n }\n .hero-meta div { font-size: 14px !important; }\n .hero-meta strong {\n color: var(--forest); font-weight: 700;\n text-transform: uppercase; letter-spacing: 0.08em;\n font-size: 14px !important;\n }\n\n \/* === SECTION === *\/\n section { padding: 60px 32px; }\n .container { max-width: 1100px; margin: 0 auto; }\n .section-head {\n margin-bottom: 48px; display: grid; grid-template-columns: auto 1fr; gap: 28px; align-items: end;\n }\n .section-num {\n font-family: 'Cormorant Garamond', serif; font-style: italic; font-weight: 400;\n font-size: 80px !important; line-height: 0.8; color: var(--amber); opacity: 0.7;\n }\n .section-title {\n font-family: 'Cormorant Garamond', serif; font-weight: 600;\n font-size: clamp(28px, 3.5vw, 44px) !important;\n line-height: 1.05; color: var(--forest-dark); letter-spacing: -0.015em;\n }\n .section-title em { font-style: italic; color: var(--amber); }\n .section-desc {\n grid-column: 2; font-size: 17px !important; color: var(--ink-soft); max-width: 600px; margin-top: 12px;\n }\n @media (max-width: 600px) {\n .section-head { grid-template-columns: 1fr; gap: 12px; }\n .section-num { font-size: 56px !important; }\n .section-desc { grid-column: 1; }\n }\n\n \/* === EMERGENCY CARDS === *\/\n .emergency-section { background: var(--emergency-bg); border-top: 2px solid var(--emergency); border-bottom: 2px solid var(--emergency); }\n .emergency-grid { display: grid; grid-template-columns: 1.4fr 1fr 1fr 1fr; gap: 16px; }\n @media (max-width: 800px) {\n .emergency-grid { grid-template-columns: 1fr 1fr; }\n .emergency-grid .em-big { grid-column: 1 \/ -1; }\n }\n .em-card {\n background: #fff; padding: 24px; border: 1px solid rgba(168, 38, 24, 0.2);\n display: flex; flex-direction: column; gap: 8px; transition: transform 0.2s, box-shadow 0.2s;\n }\n .em-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-soft); }\n .em-card .em-label {\n font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.12em;\n color: var(--emergency); font-weight: 700;\n }\n .em-card .em-name {\n font-family: 'Cormorant Garamond', serif; font-size: 22px !important;\n font-weight: 600; color: var(--ink); line-height: 1.15;\n }\n .em-card .em-phone {\n font-family: 'Manrope', sans-serif; font-size: 32px !important;\n font-weight: 800; color: var(--emergency); letter-spacing: -0.01em; margin-top: auto; display: block;\n }\n .em-card.em-big .em-phone { font-size: 56px !important; line-height: 1; }\n .em-card .em-note { font-size: 16px !important; color: var(--ink-soft); }\n\n \/* === FINDER GRID === *\/\n .search-wrap { margin-bottom: 32px; position: relative; }\n .search-input {\n width: 100%; padding: 16px 20px 16px 52px; font-family: 'Manrope', sans-serif;\n font-size: 16px !important; background: var(--paper-card); border: 1px solid var(--line);\n color: var(--ink); outline: none; transition: border-color 0.2s;\n }\n .search-input:focus { border-color: var(--forest); }\n .search-icon { position: absolute; left: 18px; top: 50%; transform: translateY(-50%); color: var(--moss); }\n .finder-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 2px; background: var(--line); border: 1px solid var(--line); }\n .finder-card { background: var(--paper-card); padding: 28px 24px; cursor: pointer; display: flex; flex-direction: column; gap: 10px; min-height: 160px; transition: background 0.15s; }\n .finder-card:hover { background: var(--paper-warm); }\n .finder-icon { color: var(--forest); margin-bottom: 4px; }\n .finder-title { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; color: var(--forest-dark); line-height: 1.15; }\n .finder-who { font-size: 14px !important; color: var(--moss); font-weight: 600; text-transform: uppercase; letter-spacing: 0.08em; margin-top: auto; }\n\n \/* === DETAIL CARDS === *\/\n .detail-card { background: var(--paper-card); border: 1px solid var(--line); margin-bottom: 24px; box-shadow: var(--shadow-soft); scroll-margin-top: 60px; }\n .detail-head { padding: 32px 36px 24px; border-bottom: 1px solid var(--line-soft); display: grid; grid-template-columns: auto 1fr; gap: 24px; align-items: start; }\n .detail-icon-wrap { width: 64px; height: 64px; background: var(--paper-warm); border: 1px solid var(--line); display: flex; align-items: center; justify-content: center; color: var(--forest); flex-shrink: 0; }\n .detail-titles { display: flex; flex-direction: column; gap: 4px; }\n .detail-cat { font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.15em; color: var(--moss); font-weight: 700; }\n .detail-title { font-family: 'Cormorant Garamond', serif; font-size: clamp(26px, 3.2vw, 38px) !important; font-weight: 600; color: var(--forest-dark); line-height: 1.1; }\n .detail-body { display: grid; grid-template-columns: 1fr 1fr; }\n @media (max-width: 720px) {\n .detail-body, .detail-head { grid-template-columns: 1fr; }\n .detail-head { padding: 24px 20px 18px; }\n }\n .detail-block { padding: 28px 36px; border-right: 1px solid var(--line-soft); }\n .detail-block:last-child { border-right: none; }\n @media (max-width: 720px) {\n .detail-block { padding: 22px 20px; border-right: none; border-bottom: 1px solid var(--line-soft); }\n .detail-block:last-child { border-bottom: none; }\n }\n .block-label { font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.15em; color: var(--amber); font-weight: 700; margin-bottom: 14px; display: flex; align-items: center; gap: 8px; }\n .block-label::before { content: \"\"; width: 18px; height: 1px; background: var(--amber); flex-shrink: 0; }\n\n .institution { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; color: var(--forest-dark); margin-bottom: 14px; line-height: 1.2; }\n .contact-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; font-size: 17px !important; color: var(--ink); border-bottom: 1px dotted var(--line-soft); flex-wrap: wrap; }\n .contact-row:last-child { border-bottom: none; }\n .contact-row svg { color: var(--moss); }\n .contact-row a { color: var(--forest); font-weight: 600; font-size: 17px !important; border-bottom: 1px solid transparent; transition: border-color 0.15s; }\n .contact-row a:hover { border-color: var(--forest); }\n .contact-row .label { font-size: 13px !important; color: var(--ink-soft); margin-left: auto; text-transform: uppercase; letter-spacing: 0.06em; font-weight: 600; }\n\n .what-to-say { list-style: none; counter-reset: step; }\n .what-to-say li { padding: 12px 0 12px 36px; position: relative; counter-increment: step; font-size: 17px !important; line-height: 1.5; border-bottom: 1px dotted var(--line-soft); }\n .what-to-say li:last-child { border-bottom: none; }\n .what-to-say li::before { content: counter(step); position: absolute; left: 0; top: 12px; width: 24px; height: 24px; background: var(--forest); color: var(--paper-card); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 14px !important; font-weight: 700; font-family: 'Manrope', sans-serif; flex-shrink: 0; }\n .what-to-say strong { color: var(--forest-dark); font-size: 17px !important; }\n\n .when-list { list-style: none; font-size: 17px !important; color: var(--ink-soft); line-height: 1.6; }\n .when-list li { padding: 6px 0 6px 22px; position: relative; font-size: 17px !important;}\n .when-list li::before { content: \"\u2192\"; position: absolute; left: 0; color: var(--amber); font-weight: 700; font-size: 17px !important;}\n\n .info-strip { background: var(--paper-warm); padding: 16px 36px; border-top: 1px solid var(--line-soft); font-size: 16px !important; color: var(--ink-soft); display: flex; align-items: flex-start; gap: 12px; }\n .info-strip span { font-size: 16px !important; }\n .info-strip strong { color: var(--forest); font-weight: 700; font-size: 16px !important;}\n .info-strip a { color: var(--forest) !important; border-bottom: 1px solid var(--forest); }\n .info-strip svg { color: var(--amber); margin-top: 2px; }\n @media (max-width: 720px) { .info-strip { padding: 14px 20px; } }\n\n \/* === TIPS === *\/\n .tips-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 24px; }\n\n .tip-card {\n background: var(--forest-dark) !important;\n color: #ffffff !important;\n padding: 32px 28px;\n position: relative;\n overflow: hidden;\n }\n .tip-card p, .tip-card h3 { color: #ffffff !important; }\n\n .tip-card.alt {\n background: var(--paper-card) !important;\n color: var(--ink) !important;\n border: 1px solid var(--line);\n }\n .tip-card.alt h3 { color: var(--forest-dark) !important; }\n .tip-card.alt p { color: var(--ink-soft) !important; }\n .tip-card.alt .tip-num { color: var(--amber) !important; }\n\n .tip-num { font-family: 'Cormorant Garamond', serif; font-style: italic; font-size: 56px !important; line-height: 1; color: var(--amber-light); margin-bottom: 12px; font-weight: 400; }\n .tip-card h3 { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; margin-bottom: 12px; line-height: 1.2; }\n .tip-card p { font-size: 17px !important; line-height: 1.6; }\n\n \/* === DIRECTORY === *\/\n .directory { background: var(--paper-card); border: 1px solid var(--line); overflow: hidden; }\n .dir-section { border-bottom: 1px solid var(--line-soft); }\n .dir-section:last-child { border-bottom: none; }\n .dir-header {\n background: var(--paper-warm);\n padding: 16px 28px;\n font-family: 'Cormorant Garamond', serif;\n font-size: 22px !important;\n font-weight: 600;\n color: var(--forest-dark);\n border-bottom: 1px solid var(--line-soft);\n display: flex;\n align-items: center;\n gap: 12px;\n }\n .dir-row { display: grid; grid-template-columns: 2fr 1.5fr 1fr; padding: 14px 28px; border-bottom: 1px dotted var(--line-soft); font-size: 17px !important; align-items: center; gap: 16px; }\n @media (max-width: 720px) { .dir-row { grid-template-columns: 1fr; gap: 4px; padding: 16px 20px; } .dir-row .dir-name { font-size: 17px !important; } .dir-header { padding: 14px 20px; font-size: 20px !important; } }\n .dir-row:last-child { border-bottom: none; }\n .dir-row:hover { background: var(--paper-warm); }\n .dir-name { font-weight: 600; color: var(--ink); font-size: 17px !important;}\n .dir-phone { font-family: 'Manrope', sans-serif; font-weight: 700; color: var(--forest); font-size: 17px !important; }\n .dir-phone a { font-size: 17px !important; border-bottom: 1px solid transparent; transition: border-color 0.15s; }\n .dir-phone a:hover { border-color: var(--forest); }\n .dir-note { font-size: 14px !important; color: var(--ink-soft); }\n\n \/* === FOOTER === *\/\n footer {\n background: var(--forest-dark) !important;\n color: #ffffff !important;\n padding: 60px 32px 40px;\n margin-top: 80px;\n }\n .footer-inner * { color: #ffffff !important; }\n .footer-inner { max-width: 1100px; margin: 0 auto; }\n .footer-title { font-family: 'Cormorant Garamond', serif; font-size: 28px !important; font-weight: 600; margin-bottom: 16px; font-style: italic; color: var(--amber-light) !important; }\n .footer-text { font-size: 16px !important; max-width: 640px; line-height: 1.7; margin-bottom: 28px; }\n .footer-text a { color: var(--amber-light) !important; font-size: 16px !important; border-bottom: 1px solid var(--amber-light); }\n .footer-meta { padding-top: 28px; border-top: 1px solid rgba(255, 255, 255, 0.15); font-size: 14px !important; display: flex; justify-content: space-between; flex-wrap: wrap; gap: 12px; }\n .footer-meta div { font-size: 14px !important; color: #ffffff !important; opacity: 0.8;}\n\n .detail-card.target { animation: highlight 1.4s ease-out; }\n @keyframes highlight { 0% { box-shadow: 0 0 0 4px var(--amber-light); } 100% { box-shadow: var(--shadow-soft); } }\n\n #backToTop { position: fixed; bottom: 32px; right: 32px; width: 50px; height: 50px; background: var(--forest); color: var(--paper); border-radius: 50%; display: flex; align-items: center; justify-content: center; box-shadow: var(--shadow-soft); cursor: pointer; opacity: 0; visibility: hidden; transition: opacity 0.3s, visibility 0.3s, transform 0.2s; z-index: 90; border: none; }\n #backToTop.show { opacity: 1; visibility: visible; }\n #backToTop:hover { transform: translateY(-3px); box-shadow: var(--shadow-deep); }\n\n @media print { .emergency-bar { position: static; } .detail-card { break-inside: avoid; box-shadow: none; } body { background: white; } #backToTop { display: none; } }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"emergency-bar\">\n <span class=\"pulse\"><\/span>\n <span>Emergency \u2014 life, fire, crime at the moment:<\/span>\n <a href=\"tel:112\">Call 112<\/a>\n<\/div>\n\n<header class=\"hero\">\n <div class=\"hero-eyebrow\">Citizen's Guide \u00b7 Bansko<\/div>\n <h1>How to report <em>problem<\/em> in the city - who, where, what to say<\/h1>\n <p class=\"hero-sub\">\n A street light is out. A pothole in the road. Snow removal. The water is off. It's noisy at night. Here you can find which institution is responsible, how to reach them, and what to include in the report so they can resolve it quickly.\n <\/p>\n <div class=\"hero-meta\">\n <div><strong>Covers<\/strong><br>Bansko town, Dobrinishte, the villages of the municipality<\/div>\n <div><strong>For whom<\/strong><br>citizens, guests, property owners<\/div>\n <div><strong>Urgent?<\/strong><br>Always start with <a href=\"tel:112\" style=\"border-bottom:1px solid\">112<\/a><\/div>\n <\/div>\n<\/header>\n\n<section class=\"emergency-section\" id=\"emergency\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">01<\/div>\n <div>\n <div class=\"section-title\">Urgent <em>phones<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">When there is no time for written reports, you call and briefly explain: what is happening, where you are, whether there are any injuries.<\/div>\n <\/div>\n\n <div class=\"emergency-grid\">\n <a href=\"tel:112\" class=\"em-card em-big\">\n <div class=\"em-label\">Single emergency number<\/div>\n <div class=\"em-name\">Police \u00b7 Fire Department \u00b7 Ambulance<\/div>\n <div class=\"em-phone\">112<\/div>\n <div class=\"em-note\">24\/7. Free from any phone. Works without a SIM card.<\/div>\n <\/a>\n <a href=\"tel:+35974988660\" class=\"em-card\">\n <div class=\"em-label\">Police Department<\/div>\n <div class=\"em-name\">Bansko Police<\/div>\n <div class=\"em-phone\">0749 88 660<\/div>\n <div class=\"em-note\">For theft, violations, domestic scandal, beating.<\/div>\n <\/a>\n <a href=\"tel:+35974988270\" class=\"em-card\">\n <div class=\"em-label\">CSMP<\/div>\n <div class=\"em-name\">Emergency assistance Bansko<\/div>\n <div class=\"em-phone\">0749 88 270<\/div>\n <div class=\"em-note\">Local ambulance. In a serious case - still 112.<\/div>\n <\/a>\n <a href=\"tel:+35974988622\" class=\"em-card\">\n <div class=\"em-label\">24\/7 municipal line<\/div>\n <div class=\"em-name\">Duty Officer Bansko Municipality<\/div>\n <div class=\"em-phone\">0749 88 622<\/div>\n <div class=\"em-note\">Accident, dangerous situation in the city outside of working hours.<\/div>\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"problems\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">02<\/div>\n <div>\n <div class=\"section-title\">Find <em>the problem<\/em> you<\/div>\n <\/div>\n <div class=\"section-desc\">Click on the issue to see who is solving it, how to reach them, and what to say.<\/div>\n <\/div>\n\n <div class=\"search-wrap\">\n <svg aria-hidden=\"true\" class=\"search-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg>\n <input type=\"search\" class=\"search-input\" id=\"searchInput\" aria-label=\"Problem search\" placeholder=\"Search: lamp, dog, hole, snow, air, water...\">\n <\/div>\n\n <div class=\"finder-grid\" id=\"finderGrid\">\n <a href=\"#p-snyag\" class=\"finder-card\" data-keywords=\"\u0441\u043d\u044f\u0433 \u0441\u043d\u0435\u0433\u043e\u043f\u043e\u0447\u0438\u0441\u0442\u0432\u0430\u043d\u0435 \u043b\u0435\u0434 \u0432\u0438\u0441\u0443\u043b\u043a\u0438 \u0437\u0430\u043b\u0435\u0434\u044f\u0432\u0430\u043d\u0435 \u043d\u0435\u043f\u043e\u0447\u0438\u0441\u0442\u0435\u043d\u043e \u0437\u0438\u043c\u043d\u043e \u043f\u043e\u0447\u0438\u0441\u0442\u0432\u0430\u043d\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m8 15 4-4 4 4\"\/><path d=\"m16 9-4 4-4-4\"\/><path d=\"M12 2v20\"\/><path d=\"M2 12h20\"\/><path d=\"m4.93 4.93 14.14 14.14\"\/><path d=\"m19.07 4.93-14.14 14.14\"\/><\/svg>\n <div class=\"finder-title\">Snow and<br>icing<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Cleaning company<\/div>\n <\/a>\n <a href=\"#p-vuzduh\" class=\"finder-card\" data-keywords=\"\u0432\u044a\u0437\u0434\u0443\u0445 \u043f\u0443\u0448\u0435\u043a \u0434\u0438\u043c \u043c\u0438\u0440\u0438\u0437\u043c\u0430 \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u043a\u043e\u043c\u0438\u043d \u0433\u0443\u043c\u0438 \u0433\u043e\u0440\u0435\u043d\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12.8 19.6A2 2 0 1 0 14 16H2\"\/><path d=\"M17.5 8a2.5 2.5 0 1 1 2 4H2\"\/><path d=\"M9.8 4.4A2 2 0 1 1 11 8H2\"\/><\/svg>\n <div class=\"finder-title\">Dirty air<br>and smoke<\/div>\n <div class=\"finder-who\">Municipality \u00b7 RIEW<\/div>\n <\/a>\n <a href=\"#p-lampa\" class=\"finder-card\" data-keywords=\"\u0443\u043b\u0438\u0447\u043d\u0430 \u043b\u0430\u043c\u043f\u0430 \u043e\u0441\u0432\u0435\u0442\u043b\u0435\u043d\u0438\u0435 \u0441\u0432\u0435\u0442\u043b\u0438\u043d\u0430 \u043d\u0435 \u0441\u0432\u0435\u0442\u0438 \u0442\u044a\u043c\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M9 18h6M10 22h4M12 2a7 7 0 0 0-4 13c.6.5 1 1.2 1 2v1h6v-1c0-.8.4-1.5 1-2a7 7 0 0 0-4-13z\"\/><\/svg>\n <div class=\"finder-title\">Street lamp<br>not lit<\/div>\n <div class=\"finder-who\">Municipality \u00b7 TSU<\/div>\n <\/a>\n <a href=\"#p-dupka\" class=\"finder-card\" data-keywords=\"\u0434\u0443\u043f\u043a\u0430 \u043f\u044a\u0442 \u0443\u043b\u0438\u0446\u0430 \u0430\u0441\u0444\u0430\u043b\u0442 \u043d\u0430\u0441\u0442\u0438\u043b\u043a\u0430 \u043a\u0440\u0438\u0432 \u043f\u0430\u0432\u0430\u0436\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 18 9 6h6l6 12\"\/><ellipse cx=\"12\" cy=\"18\" rx=\"6\" ry=\"2.5\"\/><\/svg>\n <div class=\"finder-title\">Hole<br>on the road<\/div>\n <div class=\"finder-who\">Municipality or RIA<\/div>\n <\/a>\n <a href=\"#p-kuche\" class=\"finder-card\" data-keywords=\"\u0431\u0435\u0437\u0434\u043e\u043c\u043d\u043e \u043a\u0443\u0447\u0435 \u043a\u0443\u0447\u0435\u0442\u0430 \u0433\u043b\u0443\u0442\u043d\u0438\u0446\u0430 \u043d\u0430\u043f\u0430\u0434\u043d\u0430\u0442 \u0445\u0430\u043f\u0435 \u0436\u0438\u0432\u043e\u0442\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M10 5.172C10 3.74 8.74 2.5 7 2.5S4 3.74 4 5.172c0 .918.42 1.751 1.146 2.273M14 5.172C14 3.74 15.26 2.5 17 2.5s3 1.24 3 2.672c0 .918-.42 1.751-1.146 2.273M9 12c0-2 1-3 3-3s3 1 3 3v6a3 3 0 0 1-6 0z\"\/><path d=\"M5 9c-1.5 0-2 1-2 2v3c0 1.5 1 2 2 2M19 9c1.5 0 2 1 2 2v3c0 1.5-1 2-2 2\"\/><\/svg>\n <div class=\"finder-title\">Homeless<br>dog<\/div>\n <div class=\"finder-who\">Municipality \u00b7 ORD<\/div>\n <\/a>\n <a href=\"#p-voda\" class=\"finder-card\" data-keywords=\"\u0432\u043e\u0434\u0430 \u0430\u0432\u0430\u0440\u0438\u044f \u0412\u0438\u041a \u0441\u043f\u0438\u0440\u0430\u043d\u0435 \u0442\u0435\u0447 \u043a\u0430\u043d\u0430\u043b \u0432\u043e\u0434\u043e\u043f\u0440\u043e\u0432\u043e\u0434 \u0432\u043e\u043d\u044f\u0449\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n <div class=\"finder-title\">Accident on<br>the water<\/div>\n <div class=\"finder-who\">Blagoevgrad Water and Sewerage<\/div>\n <\/a>\n <a href=\"#p-tok\" class=\"finder-card\" data-keywords=\"\u0442\u043e\u043a \u0435\u043b\u0435\u043a\u0442\u0440\u043e \u0435\u043b. \u0435\u043b \u0437\u0430\u0445\u0440\u0430\u043d\u0432\u0430\u043d\u0435 \u043b\u0430\u043c\u043f\u0430 \u0441\u0432\u0435\u0442\u043b\u0438\u043d\u0430 \u0438\u0437\u043a\u043b\u044e\u0447\u0432\u0430\u043d\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7z\"\/><\/svg>\n <div class=\"finder-title\">None<br>current<\/div>\n <div class=\"finder-who\">ERM West<\/div>\n <\/a>\n <a href=\"#p-otpadaci\" class=\"finder-card\" data-keywords=\"\u0431\u043e\u043a\u043b\u0443\u043a \u043e\u0442\u043f\u0430\u0434\u044a\u0446\u0438 \u043a\u043e\u0448\u0447\u0435 \u043f\u0440\u0435\u043f\u044a\u043b\u043d\u0435\u043d\u043e \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u043d\u0435\u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u0430\u043d\u043e \u0441\u043c\u0435\u0442\u0438\u0449\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 6h18M8 6V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2M5 6l1 14a2 2 0 0 0 2 2h8a2 2 0 0 0 2-2l1-14M10 11v6M14 11v6\"\/><\/svg>\n <div class=\"finder-title\">Garbage &<br>waste<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Cleanliness<\/div>\n <\/a>\n <a href=\"#p-shum\" class=\"finder-card\" data-keywords=\"\u0448\u0443\u043c \u043d\u043e\u0449\u043d\u043e \u0441\u043f\u043e\u043a\u043e\u0439\u0441\u0442\u0432\u0438\u0435 \u043c\u0443\u0437\u0438\u043a\u0430 \u0437\u0430\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0441\u044a\u0441\u0435\u0434\u0438 \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0438\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M11 5 6 9H2v6h4l5 4z\"\/><path d=\"M16 9a4 4 0 0 1 0 6M19.5 5.5a8 8 0 0 1 0 13\"\/><\/svg>\n <div class=\"finder-title\">Noise through<br>the night<\/div>\n <div class=\"finder-who\">Police \u00b7 Municipality<\/div>\n <\/a>\n <a href=\"#p-ptp\" class=\"finder-card\" data-keywords=\"\u043a\u0430\u0442\u0430\u0441\u0442\u0440\u043e\u0444\u0430 \u043f\u0442\u043f \u043f\u044a\u0442\u043d\u043e \u043f\u0440\u043e\u0438\u0437\u0448\u0435\u0441\u0442\u0432\u0438\u0435 \u0443\u0434\u0430\u0440 \u043a\u043e\u043b\u0430 \u043a\u0430\u043c\u0438\u043e\u043d\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M14 17H4l1.5-6h11l1.5 4M16 17h6\"\/><circle cx=\"7\" cy=\"17\" r=\"2\"\/><circle cx=\"20\" cy=\"17\" r=\"2\"\/><path d=\"m20 11-1-3-3-2\"\/><\/svg>\n <div class=\"finder-title\">Disaster<br>(PTP)<\/div>\n <div class=\"finder-who\">112 \u00b7 Traffic police<\/div>\n <\/a>\n <a href=\"#p-stroitelstvo\" class=\"finder-card\" data-keywords=\"\u043d\u0435\u0437\u0430\u043a\u043e\u043d\u043d\u043e \u0441\u0442\u0440\u043e\u0438\u0442\u0435\u043b\u0441\u0442\u0432\u043e \u0441\u0442\u0440\u043e\u0435\u0436 \u0440\u0430\u0437\u0448\u0438\u0440\u0435\u043d\u0438\u0435 \u043d\u0430\u0434\u0433\u0440\u0430\u0436\u0434\u0430\u043d\u0435 \u043d\u0435\u0437\u0430\u043a\u043e\u043d\u0435\u043d \u043e\u0431\u0435\u043a\u0442\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13M9 21v-8h6v8\"\/><\/svg>\n <div class=\"finder-title\">Illegal<br>construction<\/div>\n <div class=\"finder-who\">Municipality \u00b7 DNSK<\/div>\n <\/a>\n <a href=\"#p-parkirane\" class=\"finder-card\" data-keywords=\"\u043f\u0430\u0440\u043a\u0438\u0440\u0430\u043d\u0435 \u0441\u0438\u043d\u044f \u0437\u043e\u043d\u0430 \u0440\u0435\u043f\u0430\u0442\u0440\u0438\u0440\u0430\u043d\u0435 \u043a\u043e\u043b\u0430 \u043f\u0430\u0440\u043a\u0438\u043d\u0433 \u043d\u0435\u043f\u0440\u0430\u0432\u0438\u043b\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"1\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/><\/svg>\n <div class=\"finder-title\">Parking<br>and Blue Zone<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Traffic police<\/div>\n <\/a>\n <a href=\"#p-priroda\" class=\"finder-card\" data-keywords=\"\u043f\u0440\u0438\u0440\u043e\u0434\u0430 \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u0440\u0435\u043a\u0430 \u0433\u043e\u0440\u0430 \u043f\u0438\u0440\u0438\u043d \u043d\u0430\u0446\u0438\u043e\u043d\u0430\u043b\u0435\u043d \u043f\u0430\u0440\u043a \u0434\u044a\u0440\u0432\u043e\u0441\u0435\u043a\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m12 2-4 7h3l-3 6h3l-2 4h6l-2-4h3l-3-6h3z\"\/><path d=\"M12 19v3\"\/><\/svg>\n <div class=\"finder-title\">Nature<br>and Pirin Park<\/div>\n <div class=\"finder-who\">Pirin National Park \u00b7 Regional Inspectorate for Environment and Water<\/div>\n <\/a>\n <a href=\"#p-skitniky\" class=\"finder-card\" data-keywords=\"\u0441\u0435\u043b\u0441\u043a\u043e\u0441\u0442\u043e\u043f\u0430\u043d\u0441\u043a\u043e \u0436\u0438\u0432\u043e\u0442\u043d\u043e \u043a\u0440\u0430\u0432\u0438 \u043e\u0432\u0446\u0435 \u043a\u043e\u0437\u0438 \u0434\u043e\u0431\u0438\u0442\u044a\u043a \u0441\u043a\u0438\u0442\u0430\u0442 \u0443\u043b\u0438\u0446\u0430\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M5 9c0-3 2-5 5-5h4c3 0 5 2 5 5v2c0 1-1 2-2 2h-1l-1 7h-2l-.5-3h-3l-.5 3H7l-1-7H5c-1 0-2-1-2-2V9\"\/><\/svg>\n <div class=\"finder-title\">Wanderers<br>animals<\/div>\n <div class=\"finder-who\">Municipality \u00b7 RFSD<\/div>\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"details\">\n <div class=\"container\">\n\n <article class=\"detail-card\" id=\"p-snyag\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m8 15 4-4 4 4\"\/><path d=\"m16 9-4 4-4-4\"\/><path d=\"M12 2v20\"\/><path d=\"M2 12h20\"\/><path d=\"m4.93 4.93 14.14 14.14\"\/><path d=\"m19.07 4.93-14.14 14.14\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Winter season<\/div>\n <h2 class=\"detail-title\">Snow removal, icing and icicles<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality (Snow Removal Control)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988622\">0749 88 622<\/a>\n <span class=\"label\">On duty 24\/7<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">For roads outside the city (API)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884688\">073 884 688<\/a>\n <span class=\"label\">Blagoevgrad Public School<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact location.<\/strong> Street, intersection, or road segment.<\/li>\n <li><strong>The nature of the problem.<\/strong> Unclean street \/ icy and dangerous sidewalk \/ huge icicles over a pedestrian area.<\/li>\n <li><strong>Are there any cars or people blocked?.<\/strong> This raises the priority of the signal.<\/li>\n <li><strong>For the pendants:<\/strong> Provide the exact address of the building. The owners are required to remove them or secure the sidewalk. If they do not do so, the municipality can fine them.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Citizens' obligation:<\/strong> According to an ordinance of the Bansko Municipality, owners and tenants of buildings are required to clear snow and ice from the sidewalks in front of their properties themselves.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-vuzduh\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12.8 19.6A2 2 0 1 0 14 16H2\"\/><path d=\"M17.5 8a2.5 2.5 0 1 1 2 4H2\"\/><path d=\"M9.8 4.4A2 2 0 1 1 11 8H2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Environment<\/div>\n <h2 class=\"detail-title\">Dirty air, smoke and waste burning<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Municipal Inspectorate<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">ORD Municipality<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Regional Inspectorate for Environmental Protection and Environment Blagoevgrad (In case of industrial pollution)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">RIEW on duty<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact source (if clear).<\/strong> \""From the chimney of the house\/hotel on X Street, number Y."\"<\/li>\n <li><strong>Description of smoke and odor.<\/strong> Thick black\/yellow smoke, smells strongly of plastic, rubber or burnt oil (this is a sign of illegal waste burning).<\/li>\n <li><strong>When does it happen?.<\/strong> Is it a one-time thing or every night after 6pm?.<\/li>\n <li><strong>Photo or video.<\/strong> Very important evidence that clearly shows which chimney the black smoke is coming from.<\/li>\n <li><strong>For a system problem:<\/strong> File a written complaint with the municipality's office to force them to inspect the fuel installation on site.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Did you know?<\/strong> The burning of tires, plastics, woodwork, textiles and used heating oils is absolutely prohibited by law and is subject to very strict fines from the municipality and the Regional Inspectorate for Environmental Protection and Environment.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-lampa\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M9 18h6M10 22h4M12 2a7 7 0 0 0-4 13c.6.5 1 1.2 1 2v1h6v-1c0-.8.4-1.5 1-2a7 7 0 0 0-4-13z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Infrastructure<\/div>\n <h2 class=\"detail-title\">A street lamp is not lit<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Department of Territorial and Urban Planning (TSU)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a>\n <span class=\"label\">Head of TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988632\">0749 88 632<\/a>\n <span class=\"label\">TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n <a href=\"https:\/\/bansko.bg\/bg\/\u0441\u0438\u0433\u043d\u0430\u043b\u0438,-\u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f-\u0438-\u0436\u0430\u043b\u0431\u0438\" target=\"_blank\" rel=\"noopener\">Online reporting form<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say\/write<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address.<\/strong> Street and number, or nearest landmark (restaurant, intersection, bus stop).<\/li>\n <li><strong>Which pillar?.<\/strong> If the pole has a number (written in paint or on a sign) \u2014 point it out.<\/li>\n <li><strong>What's the problem?.<\/strong> Not lit at all \/ flashing \/ broken glass \/ broken pole.<\/li>\n <li><strong>Since when?.<\/strong> \""Since last night", "since a week" \u2014 to assess priority.<\/li>\n <li><strong>Photo<\/strong> (if you submit online) \u2014 it makes it a lot easier.<\/li>\n <li><strong>Names and phone number for feedback<\/strong>. Anonymous reports are often ignored.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Deadline:<\/strong> by law, the municipality is obliged to respond within 14 days. If the pole is dangerous (fallen, open box) - call the duty officer <a href=\"tel:+35974988622\" style=\"font-weight:700\">0749 88 622<\/a> immediately.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-dupka\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 18 9 6h6l6 12\"\/><ellipse cx=\"12\" cy=\"18\" rx=\"6\" ry=\"2.5\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Infrastructure<\/div>\n <h2 class=\"detail-title\">Pothole or broken pavement<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">First understand: whose path is it?<\/div>\n <ul class=\"when-list\" style=\"margin-bottom:18px\">\n <li><strong>Street in Bansko, Dobrinishte or village<\/strong> \u2192 Bansko Municipality<\/li>\n <li><strong>Main road outside the city<\/strong> (e.g. Bansko\u2013Razlog, Bansko\u2013Gotse Delchev) \u2192 Blagoevgrad OPU \/ RIA<\/li>\n <\/ul>\n <div class=\"institution\">Bansko Municipality \u00b7 TSU<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a> \/ <a href=\"tel:+35974988632\">0749 88 632<\/a>\n <span class=\"label\">TSU<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Blagoevgrad Public Transport Authority (Road Infrastructure Agency)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884688\">073 884 688<\/a>\n <span class=\"label\">Blagoevgrad Public School<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35970013020\">0700 130 20<\/a>\n <span class=\"label\">Duty RIA<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:opu_blgr@api.bg\">opu_blgr@api.bg<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact location.<\/strong> Pirin Street in front of No. 14, or "on the main Bansko-Razlog road at km 5".<\/li>\n <li><strong>Size and danger.<\/strong> \""Hole ~30 cm deep in the middle of the lane" \u2014 description + risk.<\/li>\n <li><strong>Has it already caused damage?.<\/strong> If you damaged your tire, say so (there is a reason for compensation).<\/li>\n <li><strong>Zoomed photo<\/strong> \u2014 place a bottle\/shoe next to the hole.<\/li>\n <li><strong>GPS coordinates<\/strong> if you can (Google Maps \u2192 long press \u2192 copy coordinates).<\/li>\n <li><strong>Also submit through the RIA website<\/strong> \u2014 <a href=\"https:\/\/www.api.bg\/bg\/predlozheniya-i-signali\/predlozheniya-i-signali.html\" target=\"_blank\" rel=\"noopener\">api.bg\/suggestions-and-signals<\/a> \u2014 you leave a written record.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you damaged your car in a pothole:<\/strong> Take photos of the scene, look for witnesses, call the traffic police for a report. Without a report, it is almost impossible to claim compensation.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-kuche\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M10 5.172C10 3.74 8.74 2.5 7 2.5S4 3.74 4 5.172c0 .918.42 1.751 1.146 2.273M14 5.172C14 3.74 15.26 2.5 17 2.5s3 1.24 3 2.672c0 .918-.42 1.751-1.146 2.273M9 12c0-2 1-3 3-3s3 1 3 3v6a3 3 0 0 1-6 0z\"\/><path d=\"M5 9c-1.5 0-2 1-2 2v3c0 1.5 1 2 2 2M19 9c1.5 0 2 1 2 2v3c0 1.5-1 2-2 2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Public order<\/div>\n <h2 class=\"detail-title\">Stray\/aggressive dogs<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Public Order and Security Department<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988622\">0749 88 622<\/a>\n <span class=\"label\">On duty 24\/7<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In case of active attack \u2014 Police \/ 112<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\" style=\"color:var(--emergency)\">112<\/a>\n <span class=\"label\">In case of attack<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">For an abused\/injured animal<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974982225\">0749 82 225<\/a>\n <span class=\"label\">Veterinarian Bansko<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact place and time.<\/strong> \""A pack of 4-5 dogs on Okolchitsa Street every night around 10 p.m."\"<\/li>\n <li><strong>Description.<\/strong> Color, size, do they have ear tags (they are neutered if they have a yellow\/green plastic ear tag).<\/li>\n <li><strong>Behavior.<\/strong> They bark \/ chase cars \/ attacked someone \/ injured.<\/li>\n <li><strong>Was there an accident?.<\/strong> A person bitten, another animal attacked\u2014he pointed it out.<\/li>\n <li><strong>Photo or video<\/strong> if it is possible to do it safely.<\/li>\n <li><strong>If you see a landlord,<\/strong> Whoever lets a dog loose without a leash\/muzzle \u2014 say so, it's a violation.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you are bitten:<\/strong> Wash the wound with soap immediately, go to an emergency center or your doctor. Ask for a report. File a police report \u2014 the owner (if there is one) is responsible.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-voda\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Accidents<\/div>\n <h2 class=\"detail-title\">Stopped water, leak, sewer failure<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Blagoevgrad Water and Sewerage \u2014 Bansko region<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359744388216\">07443 \/ 88 216<\/a>\n <span class=\"label\">Technical Manager Bansko<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884171\">073 88 41 71<\/a>\n <span class=\"label\">Accidents - common line<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/vikblg.com\" target=\"_blank\" rel=\"noopener\">vikblg.com<\/a>\n <span class=\"label\">Website<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Before you call \u2014 check<\/div>\n <ul class=\"when-list\">\n <li>Do your neighbors also have a problem (planned outage?)<\/li>\n <li>On the Water and Sewerage website \u2014 announced breakdowns and schedules<\/li>\n <li>Is it your water meter\/stopcock?<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address<\/strong> + customer number from the invoice (if you have one).<\/li>\n <li><strong>What's happening?.<\/strong> \""No water since 8 o'clock", "It's flowing from the ground on the corner", "The canal is overflowing".<\/li>\n <li><strong>Visible signs.<\/strong> A puddle, flowing water, a piece of pipe, the smell of a sewer.<\/li>\n <li><strong>Are the neighbors affected?.<\/strong> This determines the priority.<\/li>\n <li><strong>If it is on your property<\/strong> and you're not sure if it's yours or a shared water line \u2014 ask. Often the line is theirs next to the water meter.<\/li>\n <li><strong>Photo<\/strong> is good, especially for a leak on the street.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Polluted water (turbid, smelly):<\/strong> don't drink it. Call the Water Supply and Sewerage Department and the Blagoevgrad Health Insurance Office (<a href=\"tel:+35973881314\" style=\"font-weight:700\">073 881 314<\/a>) for drinking water quality.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-tok\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Accidents<\/div>\n <h2 class=\"detail-title\">Power outage, downed cable, dark street<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">ERM West (formerly CEZ Distribution, part of Electrohold)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35970010010\">0700 100 10<\/a>\n <span class=\"label\">24\/7 number<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/ermzapad.bg\" target=\"_blank\" rel=\"noopener\">ermzapad.bg<\/a>\n <span class=\"label\">Site with crashes<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Before you call \u2014 check<\/div>\n <ul class=\"when-list\">\n <li>Are the neighbors and street lights on (so the problem is yours)<\/li>\n <li>The fuses\/circuit breakers in the panel at home<\/li>\n <li>Aren't you on the list of planned outages (ermzapad.bg)<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Customer number<\/strong> from the electricity bill (makes it easier for the dispatcher).<\/li>\n <li><strong>Exact address<\/strong> and the name to which the batch belongs.<\/li>\n <li><strong>When did it stop?.<\/strong> An hour and minutes if possible.<\/li>\n <li><strong>Is the entire area affected?<\/strong> \u2014 a view outside, are the street lights on, other blocks of flats.<\/li>\n <li><strong>Signs.<\/strong> A crack, smoke, fallen cables, a burnt pole - you have to say it.<\/li>\n <li><strong>Do you have a vulnerable member at home?<\/strong> \u2014 sick, with medical equipment, baby. You get priority.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Fallen cable or sparking equipment:<\/strong> Don't come any closer! Call 0700 100 10 and 112. Protect passersby until a team arrives.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-otpadaci\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 6h18M8 6V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2M5 6l1 14a2 2 0 0 0 2 2h8a2 2 0 0 0 2-2l1-14M10 11v6M14 11v6\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Cleanliness and environment<\/div>\n <h2 class=\"detail-title\">Overflowing container, unregulated landfill<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Cleanliness \/ ORS<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988611\">0749 88 611<\/a>\n <span class=\"label\">Main phone<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Pollution in nature (Pirin, rivers)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">Regional Inspectorate for Environment and Water Blagoevgrad<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Type of problem.<\/strong> Overflowing container \/ dumped garbage \/ unregulated landfill \/ hazardous waste (asbestos, chemicals).<\/li>\n <li><strong>Exact address<\/strong> or coordinates.<\/li>\n <li><strong>Since when<\/strong> and how often \u2014 one-time or ongoing.<\/li>\n <li><strong>Have you seen who does it?.<\/strong> A car license plate is a goldmine \u2014 but don't take any chances.<\/li>\n <li><strong>Photo from a safe distance.<\/strong><\/li>\n <li><strong>Bulky waste<\/strong> (furniture, white goods) \u2014 the municipality has a removal schedule, ask before you throw it away.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you detect a real-time dump:<\/strong> Take a photo of the vehicle's license plate (from a safe distance) and report it to the police - the fines are significant and the municipality imposes them.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-shum\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M11 5 6 9H2v6h4l5 4z\"\/><path d=\"M16 9a4 4 0 0 1 0 6M19.5 5.5a8 8 0 0 1 0 13\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Public order<\/div>\n <h2 class=\"detail-title\">Noise at night (restaurant, neighbors, party)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Police<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988660\">0749 88 660<\/a>\n <span class=\"label\">Police Department<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\">112<\/a>\n <span class=\"label\">If necessary<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Constantly recurring problem<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">ORD Municipality<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <span class=\"label\">Written complaint<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address and source.<\/strong> \""Bar X on Y Street" \/ "Apartment above me on Z Street, No. 14, 4th floor".<\/li>\n <li><strong>What's the noise?.<\/strong> Music, shouting, boos, construction work, renovation.<\/li>\n <li><strong>Since when has it been going on?<\/strong> and how often it happens.<\/li>\n <li><strong>Hour.<\/strong> After 10:00 PM it is already a violation of night silence.<\/li>\n <li><strong>Have you tried talking?<\/strong> \u2014 it's a good idea to tell the police\/municipality about this.<\/li>\n <li><strong>For a persistent problem<\/strong> \u2014 made a written complaint with several signatures from neighbors. It obliges the municipality to react officially.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Night silence in Bulgaria:<\/strong> 23:00\u201307:00 (sometimes 22:00\u201308:00 according to local regulations). Repairs on Sundays and holidays \u2014 prohibited without special permission.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-ptp\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M14 17H4l1.5-6h11l1.5 4M16 17h6\"\/><circle cx=\"7\" cy=\"17\" r=\"2\"\/><circle cx=\"20\" cy=\"17\" r=\"2\"\/><path d=\"m20 11-1-3-3-2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Urgent<\/div>\n <h2 class=\"detail-title\">Road traffic accident (traffic accident)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n\n <div class=\"institution\">In case of an injured person, dispute, or damage over ~250 BGN.<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\" style=\"color:var(--emergency)\">112<\/a>\n <span class=\"label\">Emergency number<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police \u2014 for accidents<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Minor damage, no injuries - bilateral protocol<\/div>\n <ul class=\"when-list\">\n <li>Only vehicles are participants<\/li>\n <li>The two drivers are in agreement.<\/li>\n <li>No one is drunk\/intoxicated\/without a license<\/li>\n <li>Vehicles can drive themselves<\/li>\n <\/ul>\n\n <div class=\"institution\" style=\"margin-top:18px\">Roadside assistance<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359888208177\">0888 208 177<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">Steps in place<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Stop the engine, turn on the hazard lights.<\/strong>, put on a reflective vest and a triangle (50 m before the location).<\/li>\n <li><strong>Check if there are any injuries.<\/strong> If yes, call. <a href=\"tel:112\" style=\"font-weight:700\">112<\/a>, you do not move the wounded unless there is a risk of fire.<\/li>\n <li><strong>You don't move the cars.<\/strong> until the traffic police arrive, unless they are obstructing traffic \u2014 then mark the positions with chalk\/photo.<\/li>\n <li><strong>Photos from many angles:<\/strong> the whole scene, the damage up close, the signs around, skid marks.<\/li>\n <li><strong>Data exchange<\/strong> with the other driver: ID card, coupon, public liability insurance, telephone.<\/li>\n <li><strong>Witnesses:<\/strong> Get the phone number of at least one person who saw it.<\/li>\n <li><strong>Don't sign.<\/strong> a two-sided protocol if you are not sure about the guilt or there is a dispute.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Then:<\/strong> notify the insurer within 7 days. Without a traffic police report or a bilateral report, the insurance does not pay.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-stroitelstvo\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13M9 21v-8h6v8\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Urbanization<\/div>\n <h2 class=\"detail-title\">Illegal construction, superstructure, unregulated site<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 TSU (construction control)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a>\n <span class=\"label\">Head of TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <span class=\"label\">Mandatory in writing<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In the event of inaction of the municipality - DNSK<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35929159150\">02 915 9150<\/a>\n <span class=\"label\">DNSK Sofia<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/dnsk.mrrb.government.bg\" target=\"_blank\" rel=\"noopener\">dnsk.mrrb.government.bg<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to write<\/div>\n <ol class=\"what-to-say\">\n <li><strong>A report of illegal construction must always be submitted IN WRITING.<\/strong> \u2014 not taken orally.<\/li>\n <li><strong>Property address and identifier<\/strong> if you have it (from the cadastre).<\/li>\n <li><strong>Description.<\/strong> \""They are building a terrace\/floor\/building without visible permit signs."\"<\/li>\n <li><strong>Since when<\/strong> the activities are carried out.<\/li>\n <li><strong>Photos<\/strong> with date and no people in the frame.<\/li>\n <li><strong>Why do you think it's illegal?.<\/strong> No information sign has been placed on the site (mandatory by law) \/ exceeds limits \/ not put into operation.<\/li>\n <li><strong>Names, address and signature.<\/strong> Anonymous reports are not processed.<\/li>\n <li><strong>Save incoming number<\/strong> from the registry office.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Response deadline:<\/strong> 14 days for a standard alert, up to 30 days if an on-site inspection is required. If you don't get a response \u2014 escalate to the DNSK.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-parkirane\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"1\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Movement<\/div>\n <h2 class=\"detail-title\">Improperly parked vehicle, Blue Zone<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Traffic police - for traffic violations<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988660\">0749 88 660<\/a>\n <span class=\"label\">Bansko Police<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Blue Zone Bansko<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988160\">0749 88 160<\/a>\n <span class=\"label\">Blue zone<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359885929245\">0885 929 245<\/a>\n <span class=\"label\">Blue zone mob.<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Right place.<\/strong> Street, number, next to which object.<\/li>\n <li><strong>Registration number<\/strong> of the offender.<\/li>\n <li><strong>What is the violation?.<\/strong> On a pedestrian crossing \/ on a sidewalk that blocks traffic \/ in a disabled space without a sticker \/ in front of a fire exit \/ at a bus stop.<\/li>\n <li><strong>Urgency.<\/strong> Blocks ambulance\/school\/closes exit.<\/li>\n <li><strong>Photo<\/strong> with the sticker\/sign for viewing. From several angles.<\/li>\n <li><strong>Request a rematch,<\/strong> If it seriously interferes, the traffic police will decide.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-priroda\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m12 2-4 7h3l-3 6h3l-2 4h6l-2-4h3l-3-6h3z\"\/><path d=\"M12 19v3\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Nature<\/div>\n <h2 class=\"detail-title\">Pollution, violation in Pirin and the rivers<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Pirin National Park Directorate\u201e<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35979488204\">0794 88 204<\/a>\n <span class=\"label\">Pirin National Park<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Regional Inspectorate for Environment, Water and Fire Protection Blagoevgrad (environment)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">RIEW on duty<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/riosvbl.org\" target=\"_blank\" rel=\"noopener\">riosvbl.org<\/a>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In case of illegal logging\/forest fire<\/div>\n <ul class=\"when-list\">\n <li><strong>112<\/strong> \u2014 for a forest fire always<\/li>\n <li>IAG Blagoevgrad (forest inspection)<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>What did you notice?.<\/strong> Pollution in a river \/ dumped waste in a forest \/ felled trees without markings \/ killed or injured protected animal.<\/li>\n <li><strong>Exact location.<\/strong> Description of the trail, coordinates if you have them, nearest hut\/peak.<\/li>\n <li><strong>Time.<\/strong> When did you see it, when did it happen (if you know).<\/li>\n <li><strong>Photos and video.<\/strong> Especially important in nature \u2014 capture the surrounding context as well.<\/li>\n <li><strong>People and technology.<\/strong> If you see people\/cars\/machines \u2014 describe them without putting yourself in danger.<\/li>\n <li><strong>Don't come any closer.<\/strong> to suspicious groups \u2014 just observe and report.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Pirin Park is a protected area.<\/strong> Lighting a fire, picking edelweiss, fishing without a permit, walking a dog without a leash \u2014 all are violations and subject to a fine.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-skitniky\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M5 9c0-3 2-5 5-5h4c3 0 5 2 5 5v2c0 1-1 2-2 2h-1l-1 7h-2l-.5-3h-3l-.5 3H7l-1-7H5c-1 0-2-1-2-2V9\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Agriculture<\/div>\n <h2 class=\"detail-title\">Wandering farm animals (cows, sheep, goats)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 ORD<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">RFSD \u2014 Regional Directorate of Food Safety<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973881743\">073 881 743<\/a>\n <span class=\"label\">RFSD Blagoevgrad<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">If an animal is on the road and poses a danger<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Number and type of animals.<\/strong> \""5 cows without a shepherd on X Street", "a pack of goats on the road to Bansko".<\/li>\n <li><strong>Right place.<\/strong> The more accurate, the faster they will be collected.<\/li>\n <li><strong>Marking \/ ear tag.<\/strong> If you see a brand number, point it out, identify the owner.<\/li>\n <li><strong>Danger.<\/strong> On a main road \/ on a playground \/ damaged property.<\/li>\n <li><strong>Property \/ owner.<\/strong> If you know whose they are, tell me (the municipality will sanction the owner).<\/li>\n <li><strong>Photos<\/strong> from a safe distance.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>In the municipality of Bansko<\/strong> Special measures are already being taken against the uncontrolled movement of farm animals - the municipality is taking signals about this as a priority.<\/span>\n <\/div>\n <\/article>\n\n <\/div>\n<\/section>\n\n<section style=\"background: var(--paper-warm);\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">03<\/div>\n <div>\n <div class=\"section-title\">How to report, <em>who acts<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">Small differences that turn a neglected complaint into a real solution.<\/div>\n <\/div>\n\n <div class=\"tips-grid\">\n <div class=\"tip-card\">\n <div class=\"tip-num\">01<\/div>\n <h3>Always take an incoming number<\/h3>\n <p>For written reports to the municipality \u2014 insist on an incoming number from the registry office. Without it, your report "does not exist." Your number is a weapon if you need to escalate.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">02<\/div>\n <h3>A picture is worth 1000 words<\/h3>\n <p>Always take a picture. Place a bottle\/shoe next to the zoom hole. Include a date on the picture (most phones do this automatically). Attach it to your online feed or carry it with you.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">03<\/div>\n <h3>Don't hide behind anonymity.<\/h3>\n <p>Anonymous reports are usually not processed legally. Include your name, phone number, and address. Your personal information is protected \u2014 but without it, the report has no legal force.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">04<\/div>\n <h3>One problem \u2014 one signal<\/h3>\n <p>Don't mix 5 different complaints into one letter. That way, none of them gets resolved. Submit separate signals with a specific focus \u2014 each one goes down a different administrative path.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">05<\/div>\n <h3>Know your deadlines.<\/h3>\n <p>According to the APC, the state body responds within 14 days (standard signal) or within 30 days (when an inspection is requested). If there is silence, you have the right to appeal or escalate. An excerpt from the law is your friend.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">06<\/div>\n <h3>Support yourself with neighbors<\/h3>\n <p>A signal with 5 signatures is 5 times stronger than one. For persistent problems (noisy establishment, dangerous construction, stray dogs in the neighborhood) collect a petition and submit it together.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">07<\/div>\n <h3>Escalate smartly<\/h3>\n <p>First the municipality \u2192 then the regional government \u2192 then the ministry \u2192 then the ombudsman. Always apply the previous answer (or lack thereof) to the next level.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">08<\/div>\n <h3>Save everything<\/h3>\n <p>Emails, incoming numbers, dates of calls, the name of the person on duty. If a lawsuit for compensation or an administrative appeal is necessary - this documentation is gold.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"directory\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">04<\/div>\n <div>\n <div class=\"section-title\">Full <em>index<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">All important phone numbers in one place \u2014 for printing and hanging on the fridge.<\/div>\n <\/div>\n\n <div class=\"directory\">\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2 2 7l10 5 10-5-10-5zM2 17l10 5 10-5M2 12l10 5 10-5\"\/><\/svg>\n Emergency lines\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Single emergency number<\/div><div class=\"dir-phone\"><a href=\"tel:112\">112<\/a><\/div><div class=\"dir-note\">24\/7, free<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Police<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988660\">0749 88 660<\/a><\/div><div class=\"dir-note\">Police Department<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Fire Department<\/div><div class=\"dir-phone\"><a href=\"tel:160\">160<\/a><\/div><div class=\"dir-note\">or 112<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Emergency Medical Service Bansko (EMSC)<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988270\">0749 88 270<\/a><\/div><div class=\"dir-note\">Local ambulance<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Traffic police \u2014 accidents<\/div><div class=\"dir-phone\"><a href=\"tel:165\">165<\/a><\/div><div class=\"dir-note\">Traffic police<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Roadside assistance Bansko<\/div><div class=\"dir-phone\"><a href=\"tel:+359888208177\">0888 208 177<\/a><\/div><div class=\"dir-note\">Private service<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13\"\/><\/svg>\n Bansko Municipality \u00b7 departments\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Main phone<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988611\">0749 88 611<\/a><\/div><div class=\"dir-note\">Technical Secretary<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Municipal administration on duty<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988622\">0749 88 622<\/a><\/div><div class=\"dir-note\">24\/7 for emergencies<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">TSU \u2014 Chief<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988616\">0749 88 616<\/a><\/div><div class=\"dir-note\">Lamps, holes, construction<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">TSU<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988632\">0749 88 632<\/a><\/div><div class=\"dir-note\">Experts<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Public order and security<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988652\">0749 88 652<\/a><\/div><div class=\"dir-note\">Dogs, noise, disturbances<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Office work<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988619\">0749 88 619<\/a><\/div><div class=\"dir-note\">Submitting documents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Front Office \/ Information<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988648\">0749 88 648<\/a><\/div><div class=\"dir-note\">General questions<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Tax office<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988638\">0749 88 638<\/a><\/div><div class=\"dir-note\">Payment<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Civil Defense and WMD<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988647\">0749 88 647<\/a><\/div><div class=\"dir-note\">Disasters<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Email office<\/div><div class=\"dir-phone\"><a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a><\/div><div class=\"dir-note\">Written signals<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Online alerts<\/div><div class=\"dir-phone\"><a href=\"https:\/\/bansko.bg\" target=\"_blank\" rel=\"noopener\">bansko.bg<\/a><\/div><div class=\"dir-note\">Site form<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n Utilities\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Water and Sewerage Service \u2014 technical manager<\/div><div class=\"dir-phone\"><a href=\"tel:+359744388216\">07443 \/ 88 216<\/a><\/div><div class=\"dir-note\">Local accidents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad Water and Sewerage \u2014 common line<\/div><div class=\"dir-phone\"><a href=\"tel:+35973884171\">073 88 41 71<\/a><\/div><div class=\"dir-note\">Accidents, bills<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">ERM West (current)<\/div><div class=\"dir-phone\"><a href=\"tel:+35970010010\">0700 100 10<\/a><\/div><div class=\"dir-note\">24\/7, accidents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Electrohold Sales<\/div><div class=\"dir-phone\"><a href=\"tel:+35970010010\">0700 100 10<\/a><\/div><div class=\"dir-note\">Bills, contracts<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Post Office Bansko<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988210\">0749 88 210<\/a><\/div><div class=\"dir-note\">Shipments, payments<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20\"\/><\/svg>\n State institutions\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad Public Administration Building (API)<\/div><div class=\"dir-phone\"><a href=\"tel:+35973884688\">073 884 688<\/a><\/div><div class=\"dir-note\">Main roads<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RIA \u2014 National on Duty<\/div><div class=\"dir-phone\"><a href=\"tel:+35970013020\">0700 130 20<\/a><\/div><div class=\"dir-note\">Highways and roads<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Regional Inspectorate for Environment and Water Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973886977\">073 886 977<\/a><\/div><div class=\"dir-note\">Environment<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RFSD Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881743\">073 881 743<\/a><\/div><div class=\"dir-note\">Food, animals<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RHI Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881314\">073 881 314<\/a><\/div><div class=\"dir-note\">Health, drinking water<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Pirin National Park<\/div><div class=\"dir-phone\"><a href=\"tel:+35979488204\">0794 88 204<\/a><\/div><div class=\"dir-note\">National Park<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad District Administration<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881114\">073 881 114<\/a><\/div><div class=\"dir-note\">In case of escalation<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Ombudsman of the Republic of Bulgaria<\/div><div class=\"dir-phone\"><a href=\"tel:+35928106115\">02 810 6115<\/a><\/div><div class=\"dir-note\">Last resort<\/div><\/div>\n <\/div>\n\n <\/div>\n <\/div>\n<\/section>\n\n<footer>\n <div class=\"footer-inner\">\n <div class=\"footer-title\">A city is only as good as its citizens demand it to be.<\/div>\n <p class=\"footer-text\">\n This guide is civil, not official. The information is collected from public sources - the website of the Municipality of Bansko, the public registers of ViK Blagoevgrad, ERM Zapad, API, etc. Phone numbers and email addresses may change - before an important signal, check on <a href=\"https:\/\/bansko.bg\" target=\"_blank\" rel=\"noopener\">bansko.bg<\/a>.\n <\/p>\n <p class=\"footer-text\">\n Treat your city as a common home. When neighbors report problems, the municipality responds. When no one reports problems, nothing changes.\n <\/p>\n <div class=\"footer-meta\">\n <div>Compiled 2026 \u00b7 Last updated: April 2026<\/div>\n <div>For corrections and additions \u2014 share with your loved ones<\/div>\n <\/div>\n <\/div>\n<\/footer>\n\n<button id=\"backToTop\" aria-label=\"Go back to the beginning\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><path d=\"M18 15l-6-6-6 6\"\/><\/svg>\n<\/button>\n\n<script>\n \/\/ SEARCH FILTER\n const searchInput = document.getElementById('searchInput');\n const cards = document.querySelectorAll('.finder-card');\n\n searchInput.addEventListener('input', (e) => {\n const query = e.target.value.toLowerCase().trim();\n cards.forEach(card => {\n const text = (card.textContent + ' ' + (card.dataset.keywords || '')).toLowerCase();\n if (!query || text.includes(query)) {\n card.style.display = '';\n } else {\n card.style.display = 'none';\n }\n });\n });\n\n \/\/ HIGHLIGHT TARGET ON SCROLL\n document.querySelectorAll('.finder-card').forEach(card => {\n card.addEventListener('click', (e) => {\n const targetId = card.getAttribute('href');\n if (targetId && targetId.startsWith('#')) {\n const target = document.querySelector(targetId);\n if (target) {\n document.querySelectorAll('.detail-card.target').forEach(c => c.classList.remove('target'));\n setTimeout(() => target.classList.add('target'), 600);\n setTimeout(() => target.classList.remove('target'), 2200);\n }\n }\n });\n });\n\n \/\/ BACK TO TOP BUTTON\n const backToTopBtn = document.getElementById('backToTop');\n window.addEventListener('scroll', () => {\n if (window.scrollY > 400) {\n backToTopBtn.classList.add('show');\n } else {\n backToTopBtn.classList.remove('show');\n }\n });\n backToTopBtn.addEventListener('click', () => {\n window.scrollTo({ top: 0, behavior: 'smooth' });\n });\n<\/script>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041a\u0430\u043a \u0434\u0430 \u0441\u044a\u043e\u0431\u0449\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 \u0411\u0430\u043d\u0441\u043a\u043e \u2014 \u0433\u0440\u0430\u0436\u0434\u0430\u043d\u0441\u043a\u0438 \u043d\u0430\u0440\u044a\u0447\u043d\u0438\u043a \u0421\u043f\u0435\u0448\u0435\u043d \u0441\u043b\u0443\u0447\u0430\u0439 \u2014 \u0436\u0438\u0432\u043e\u0442, \u043f\u043e\u0436\u0430\u0440, \u043f\u0440\u0435\u0441\u0442\u044a\u043f\u043b\u0435\u043d\u0438\u0435 \u0432 \u043c\u043e\u043c\u0435\u043d\u0442\u0430: \u041e\u0431\u0430\u0434\u0438 \u0441\u0435 \u043d\u0430 112 \u0413\u0440\u0430\u0436\u0434\u0430\u043d\u0441\u043a\u0438 \u043d\u0430\u0440\u044a\u0447\u043d\u0438\u043a \u00b7 \u0411\u0430\u043d\u0441\u043a\u043e \u041a\u0430\u043a \u0434\u0430 \u0441\u044a\u043e\u0431\u0449\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49743","page","type-page","status-publish","hentry"],"acf":[],"cubewp_post_meta":[],"taxonomies":[],"_links":{"self":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/comments?post=49743"}],"version-history":[{"count":3,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743\/revisions"}],"predecessor-version":[{"id":49834,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743\/revisions\/49834"}],"wp:attachment":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/media?parent=49743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\n\n\n\n\nHow to report a problem in Bansko \u2014 citizen's guide<\/title>\n<meta name=\"description\" content=\"A practical guide for the citizens of Bansko: which institution is responsible for which problem, what to say, how to file a report.\">\n\n<meta property=\"og:type\" content=\"website\">\n<meta property=\"og:url\" content=\"https:\/\/tvoia-domain.bg\/signali-bansko\">\n<meta property=\"og:title\" content=\"Signals to Bansko Municipality: Who, where and how solves problems?\">\n<meta property=\"og:description\" content=\"Is the light out? Is there a pothole in the road? Find out how to quickly and effectively report a problem in the Bansko municipality and which phones to call.\">\n<meta property=\"og:image\" content=\"https:\/\/tvoia-domain.bg\/image-for-social-share.jpg\">\n\n<link rel=\"icon\" type=\"image\/png\" href=\"favicon.png\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,400;0,500;0,600;0,700;1,400;1,600&family=Manrope:wght@300;400;500;600;700;800&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --ink: #1c1d1a;\n --ink-soft: #3a3b35;\n --paper: #f4efe4;\n --paper-warm: #ede6d4;\n --paper-card: #fffdf7;\n --line: #c9bfa6;\n --line-soft: #ddd2b6;\n --forest: #1f3d2e;\n --forest-dark: #142a20;\n --moss: #3d6b54;\n --amber: #b8862f;\n --amber-light: #d9a958;\n --emergency: #a82618;\n --emergency-bg: #fbe9e6;\n --shadow-soft: 0 1px 0 rgba(28, 29, 26, 0.06), 0 8px 24px -12px rgba(28, 29, 26, 0.18);\n --shadow-deep: 0 2px 0 rgba(28, 29, 26, 0.08), 0 24px 48px -20px rgba(28, 29, 26, 0.28);\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n html { scroll-behavior: smooth; }\n\n \/* === GLOBAL SVG PROTECTION ===\n WordPress \u0442\u0435\u043c\u0438\u0442\u0435 \u0447\u0435\u0441\u0442\u043e \u0438\u043c\u0430\u0442 \"svg { width: 100% }\" \u043a\u043e\u0435\u0442\u043e \u0440\u0430\u0437\u0442\u044f\u0433\u0430 \u0438\u043a\u043e\u043d\u0438\u0442\u0435.\n \u0422\u0443\u043a \u0444\u0438\u043a\u0441\u0438\u0440\u0430\u043c\u0435 \u0440\u0430\u0437\u043c\u0435\u0440\u0438\u0442\u0435 \u044f\u0432\u043d\u043e \u0437\u0430 \u0432\u0441\u0435\u043a\u0438 \u0442\u0438\u043f \u0438\u043a\u043e\u043d\u0430. *\/\n svg { flex-shrink: 0; max-width: 100%; height: auto; }\n .finder-icon { width: 44px !important; height: 44px !important; }\n .detail-icon-wrap svg { width: 32px !important; height: 32px !important; }\n .contact-row svg { width: 16px !important; height: 16px !important; }\n .info-strip svg { width: 16px !important; height: 16px !important; }\n .search-icon { width: 20px !important; height: 20px !important; }\n .dir-header svg { width: 22px !important; height: 22px !important; color: var(--amber); }\n #backToTop svg { width: 24px !important; height: 24px !important; }\n .emergency-bar .pulse { width: 8px !important; height: 8px !important; }\n\n body {\n font-family: 'Manrope', -apple-system, sans-serif;\n background: var(--paper);\n color: var(--ink);\n line-height: 1.6;\n font-weight: 400;\n -webkit-font-smoothing: antialiased;\n font-size: 16px !important;\n background-image:\n radial-gradient(ellipse at top left, rgba(31, 61, 46, 0.04), transparent 50%),\n radial-gradient(ellipse at bottom right, rgba(184, 134, 47, 0.05), transparent 50%);\n }\n\n a { color: inherit; text-decoration: none; }\n\n \/* === STICKY EMERGENCY BAR === *\/\n .emergency-bar {\n background: var(--emergency) !important;\n color: #ffffff !important;\n padding: 12px 20px;\n text-align: center;\n font-size: 16px !important;\n font-weight: 600;\n letter-spacing: 0.02em;\n position: sticky;\n top: 0;\n z-index: 100;\n border-bottom: 1px solid rgba(0,0,0,0.15);\n display: flex;\n align-items: center;\n justify-content: center;\n gap: 14px;\n flex-wrap: wrap;\n }\n .emergency-bar span { color: #ffffff !important; font-size: 16px !important; }\n .emergency-bar a {\n color: #ffffff !important;\n background: rgba(255,255,255,0.18);\n padding: 6px 16px;\n border-radius: 100px;\n font-weight: 700;\n font-size: 16px !important;\n transition: background 0.15s;\n }\n .emergency-bar a:hover { background: rgba(255,255,255,0.28); }\n .emergency-bar .pulse {\n background: #fff;\n border-radius: 50%;\n animation: pulse 1.6s ease-in-out infinite;\n flex-shrink: 0;\n }\n @keyframes pulse {\n 0%, 100% { opacity: 1; transform: scale(1); }\n 50% { opacity: 0.4; transform: scale(0.7); }\n }\n\n \/* === HERO === *\/\n .hero { max-width: 1100px; margin: 0 auto; padding: 80px 32px 60px; position: relative; }\n .hero-eyebrow {\n font-size: 14px !important;\n text-transform: uppercase;\n letter-spacing: 0.18em;\n color: var(--moss);\n font-weight: 700;\n margin-bottom: 24px;\n display: flex;\n align-items: center;\n gap: 12px;\n }\n .hero-eyebrow::before { content: \"\"; width: 36px; height: 1px; background: var(--moss); flex-shrink: 0; }\n .hero h1 {\n font-family: 'Cormorant Garamond', serif;\n font-weight: 600;\n font-size: clamp(40px, 6vw, 72px) !important;\n line-height: 1.02;\n letter-spacing: -0.025em;\n color: var(--forest-dark);\n margin-bottom: 24px;\n max-width: 780px;\n }\n .hero h1 em { font-style: italic; color: var(--amber); font-weight: 500; }\n .hero-sub {\n font-size: 18px !important;\n color: var(--ink-soft);\n max-width: 620px;\n line-height: 1.55;\n margin-bottom: 36px;\n }\n .hero-meta {\n display: flex; gap: 28px; align-items: center; flex-wrap: wrap;\n padding-top: 24px; border-top: 1px solid var(--line);\n font-size: 14px !important; color: var(--ink-soft);\n }\n .hero-meta div { font-size: 14px !important; }\n .hero-meta strong {\n color: var(--forest); font-weight: 700;\n text-transform: uppercase; letter-spacing: 0.08em;\n font-size: 14px !important;\n }\n\n \/* === SECTION === *\/\n section { padding: 60px 32px; }\n .container { max-width: 1100px; margin: 0 auto; }\n .section-head {\n margin-bottom: 48px; display: grid; grid-template-columns: auto 1fr; gap: 28px; align-items: end;\n }\n .section-num {\n font-family: 'Cormorant Garamond', serif; font-style: italic; font-weight: 400;\n font-size: 80px !important; line-height: 0.8; color: var(--amber); opacity: 0.7;\n }\n .section-title {\n font-family: 'Cormorant Garamond', serif; font-weight: 600;\n font-size: clamp(28px, 3.5vw, 44px) !important;\n line-height: 1.05; color: var(--forest-dark); letter-spacing: -0.015em;\n }\n .section-title em { font-style: italic; color: var(--amber); }\n .section-desc {\n grid-column: 2; font-size: 17px !important; color: var(--ink-soft); max-width: 600px; margin-top: 12px;\n }\n @media (max-width: 600px) {\n .section-head { grid-template-columns: 1fr; gap: 12px; }\n .section-num { font-size: 56px !important; }\n .section-desc { grid-column: 1; }\n }\n\n \/* === EMERGENCY CARDS === *\/\n .emergency-section { background: var(--emergency-bg); border-top: 2px solid var(--emergency); border-bottom: 2px solid var(--emergency); }\n .emergency-grid { display: grid; grid-template-columns: 1.4fr 1fr 1fr 1fr; gap: 16px; }\n @media (max-width: 800px) {\n .emergency-grid { grid-template-columns: 1fr 1fr; }\n .emergency-grid .em-big { grid-column: 1 \/ -1; }\n }\n .em-card {\n background: #fff; padding: 24px; border: 1px solid rgba(168, 38, 24, 0.2);\n display: flex; flex-direction: column; gap: 8px; transition: transform 0.2s, box-shadow 0.2s;\n }\n .em-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-soft); }\n .em-card .em-label {\n font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.12em;\n color: var(--emergency); font-weight: 700;\n }\n .em-card .em-name {\n font-family: 'Cormorant Garamond', serif; font-size: 22px !important;\n font-weight: 600; color: var(--ink); line-height: 1.15;\n }\n .em-card .em-phone {\n font-family: 'Manrope', sans-serif; font-size: 32px !important;\n font-weight: 800; color: var(--emergency); letter-spacing: -0.01em; margin-top: auto; display: block;\n }\n .em-card.em-big .em-phone { font-size: 56px !important; line-height: 1; }\n .em-card .em-note { font-size: 16px !important; color: var(--ink-soft); }\n\n \/* === FINDER GRID === *\/\n .search-wrap { margin-bottom: 32px; position: relative; }\n .search-input {\n width: 100%; padding: 16px 20px 16px 52px; font-family: 'Manrope', sans-serif;\n font-size: 16px !important; background: var(--paper-card); border: 1px solid var(--line);\n color: var(--ink); outline: none; transition: border-color 0.2s;\n }\n .search-input:focus { border-color: var(--forest); }\n .search-icon { position: absolute; left: 18px; top: 50%; transform: translateY(-50%); color: var(--moss); }\n .finder-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 2px; background: var(--line); border: 1px solid var(--line); }\n .finder-card { background: var(--paper-card); padding: 28px 24px; cursor: pointer; display: flex; flex-direction: column; gap: 10px; min-height: 160px; transition: background 0.15s; }\n .finder-card:hover { background: var(--paper-warm); }\n .finder-icon { color: var(--forest); margin-bottom: 4px; }\n .finder-title { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; color: var(--forest-dark); line-height: 1.15; }\n .finder-who { font-size: 14px !important; color: var(--moss); font-weight: 600; text-transform: uppercase; letter-spacing: 0.08em; margin-top: auto; }\n\n \/* === DETAIL CARDS === *\/\n .detail-card { background: var(--paper-card); border: 1px solid var(--line); margin-bottom: 24px; box-shadow: var(--shadow-soft); scroll-margin-top: 60px; }\n .detail-head { padding: 32px 36px 24px; border-bottom: 1px solid var(--line-soft); display: grid; grid-template-columns: auto 1fr; gap: 24px; align-items: start; }\n .detail-icon-wrap { width: 64px; height: 64px; background: var(--paper-warm); border: 1px solid var(--line); display: flex; align-items: center; justify-content: center; color: var(--forest); flex-shrink: 0; }\n .detail-titles { display: flex; flex-direction: column; gap: 4px; }\n .detail-cat { font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.15em; color: var(--moss); font-weight: 700; }\n .detail-title { font-family: 'Cormorant Garamond', serif; font-size: clamp(26px, 3.2vw, 38px) !important; font-weight: 600; color: var(--forest-dark); line-height: 1.1; }\n .detail-body { display: grid; grid-template-columns: 1fr 1fr; }\n @media (max-width: 720px) {\n .detail-body, .detail-head { grid-template-columns: 1fr; }\n .detail-head { padding: 24px 20px 18px; }\n }\n .detail-block { padding: 28px 36px; border-right: 1px solid var(--line-soft); }\n .detail-block:last-child { border-right: none; }\n @media (max-width: 720px) {\n .detail-block { padding: 22px 20px; border-right: none; border-bottom: 1px solid var(--line-soft); }\n .detail-block:last-child { border-bottom: none; }\n }\n .block-label { font-size: 14px !important; text-transform: uppercase; letter-spacing: 0.15em; color: var(--amber); font-weight: 700; margin-bottom: 14px; display: flex; align-items: center; gap: 8px; }\n .block-label::before { content: \"\"; width: 18px; height: 1px; background: var(--amber); flex-shrink: 0; }\n\n .institution { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; color: var(--forest-dark); margin-bottom: 14px; line-height: 1.2; }\n .contact-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; font-size: 17px !important; color: var(--ink); border-bottom: 1px dotted var(--line-soft); flex-wrap: wrap; }\n .contact-row:last-child { border-bottom: none; }\n .contact-row svg { color: var(--moss); }\n .contact-row a { color: var(--forest); font-weight: 600; font-size: 17px !important; border-bottom: 1px solid transparent; transition: border-color 0.15s; }\n .contact-row a:hover { border-color: var(--forest); }\n .contact-row .label { font-size: 13px !important; color: var(--ink-soft); margin-left: auto; text-transform: uppercase; letter-spacing: 0.06em; font-weight: 600; }\n\n .what-to-say { list-style: none; counter-reset: step; }\n .what-to-say li { padding: 12px 0 12px 36px; position: relative; counter-increment: step; font-size: 17px !important; line-height: 1.5; border-bottom: 1px dotted var(--line-soft); }\n .what-to-say li:last-child { border-bottom: none; }\n .what-to-say li::before { content: counter(step); position: absolute; left: 0; top: 12px; width: 24px; height: 24px; background: var(--forest); color: var(--paper-card); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 14px !important; font-weight: 700; font-family: 'Manrope', sans-serif; flex-shrink: 0; }\n .what-to-say strong { color: var(--forest-dark); font-size: 17px !important; }\n\n .when-list { list-style: none; font-size: 17px !important; color: var(--ink-soft); line-height: 1.6; }\n .when-list li { padding: 6px 0 6px 22px; position: relative; font-size: 17px !important;}\n .when-list li::before { content: \"\u2192\"; position: absolute; left: 0; color: var(--amber); font-weight: 700; font-size: 17px !important;}\n\n .info-strip { background: var(--paper-warm); padding: 16px 36px; border-top: 1px solid var(--line-soft); font-size: 16px !important; color: var(--ink-soft); display: flex; align-items: flex-start; gap: 12px; }\n .info-strip span { font-size: 16px !important; }\n .info-strip strong { color: var(--forest); font-weight: 700; font-size: 16px !important;}\n .info-strip a { color: var(--forest) !important; border-bottom: 1px solid var(--forest); }\n .info-strip svg { color: var(--amber); margin-top: 2px; }\n @media (max-width: 720px) { .info-strip { padding: 14px 20px; } }\n\n \/* === TIPS === *\/\n .tips-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 24px; }\n\n .tip-card {\n background: var(--forest-dark) !important;\n color: #ffffff !important;\n padding: 32px 28px;\n position: relative;\n overflow: hidden;\n }\n .tip-card p, .tip-card h3 { color: #ffffff !important; }\n\n .tip-card.alt {\n background: var(--paper-card) !important;\n color: var(--ink) !important;\n border: 1px solid var(--line);\n }\n .tip-card.alt h3 { color: var(--forest-dark) !important; }\n .tip-card.alt p { color: var(--ink-soft) !important; }\n .tip-card.alt .tip-num { color: var(--amber) !important; }\n\n .tip-num { font-family: 'Cormorant Garamond', serif; font-style: italic; font-size: 56px !important; line-height: 1; color: var(--amber-light); margin-bottom: 12px; font-weight: 400; }\n .tip-card h3 { font-family: 'Cormorant Garamond', serif; font-size: 22px !important; font-weight: 600; margin-bottom: 12px; line-height: 1.2; }\n .tip-card p { font-size: 17px !important; line-height: 1.6; }\n\n \/* === DIRECTORY === *\/\n .directory { background: var(--paper-card); border: 1px solid var(--line); overflow: hidden; }\n .dir-section { border-bottom: 1px solid var(--line-soft); }\n .dir-section:last-child { border-bottom: none; }\n .dir-header {\n background: var(--paper-warm);\n padding: 16px 28px;\n font-family: 'Cormorant Garamond', serif;\n font-size: 22px !important;\n font-weight: 600;\n color: var(--forest-dark);\n border-bottom: 1px solid var(--line-soft);\n display: flex;\n align-items: center;\n gap: 12px;\n }\n .dir-row { display: grid; grid-template-columns: 2fr 1.5fr 1fr; padding: 14px 28px; border-bottom: 1px dotted var(--line-soft); font-size: 17px !important; align-items: center; gap: 16px; }\n @media (max-width: 720px) { .dir-row { grid-template-columns: 1fr; gap: 4px; padding: 16px 20px; } .dir-row .dir-name { font-size: 17px !important; } .dir-header { padding: 14px 20px; font-size: 20px !important; } }\n .dir-row:last-child { border-bottom: none; }\n .dir-row:hover { background: var(--paper-warm); }\n .dir-name { font-weight: 600; color: var(--ink); font-size: 17px !important;}\n .dir-phone { font-family: 'Manrope', sans-serif; font-weight: 700; color: var(--forest); font-size: 17px !important; }\n .dir-phone a { font-size: 17px !important; border-bottom: 1px solid transparent; transition: border-color 0.15s; }\n .dir-phone a:hover { border-color: var(--forest); }\n .dir-note { font-size: 14px !important; color: var(--ink-soft); }\n\n \/* === FOOTER === *\/\n footer {\n background: var(--forest-dark) !important;\n color: #ffffff !important;\n padding: 60px 32px 40px;\n margin-top: 80px;\n }\n .footer-inner * { color: #ffffff !important; }\n .footer-inner { max-width: 1100px; margin: 0 auto; }\n .footer-title { font-family: 'Cormorant Garamond', serif; font-size: 28px !important; font-weight: 600; margin-bottom: 16px; font-style: italic; color: var(--amber-light) !important; }\n .footer-text { font-size: 16px !important; max-width: 640px; line-height: 1.7; margin-bottom: 28px; }\n .footer-text a { color: var(--amber-light) !important; font-size: 16px !important; border-bottom: 1px solid var(--amber-light); }\n .footer-meta { padding-top: 28px; border-top: 1px solid rgba(255, 255, 255, 0.15); font-size: 14px !important; display: flex; justify-content: space-between; flex-wrap: wrap; gap: 12px; }\n .footer-meta div { font-size: 14px !important; color: #ffffff !important; opacity: 0.8;}\n\n .detail-card.target { animation: highlight 1.4s ease-out; }\n @keyframes highlight { 0% { box-shadow: 0 0 0 4px var(--amber-light); } 100% { box-shadow: var(--shadow-soft); } }\n\n #backToTop { position: fixed; bottom: 32px; right: 32px; width: 50px; height: 50px; background: var(--forest); color: var(--paper); border-radius: 50%; display: flex; align-items: center; justify-content: center; box-shadow: var(--shadow-soft); cursor: pointer; opacity: 0; visibility: hidden; transition: opacity 0.3s, visibility 0.3s, transform 0.2s; z-index: 90; border: none; }\n #backToTop.show { opacity: 1; visibility: visible; }\n #backToTop:hover { transform: translateY(-3px); box-shadow: var(--shadow-deep); }\n\n @media print { .emergency-bar { position: static; } .detail-card { break-inside: avoid; box-shadow: none; } body { background: white; } #backToTop { display: none; } }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"emergency-bar\">\n <span class=\"pulse\"><\/span>\n <span>Emergency \u2014 life, fire, crime at the moment:<\/span>\n <a href=\"tel:112\">Call 112<\/a>\n<\/div>\n\n<header class=\"hero\">\n <div class=\"hero-eyebrow\">Citizen's Guide \u00b7 Bansko<\/div>\n <h1>How to report <em>problem<\/em> in the city - who, where, what to say<\/h1>\n <p class=\"hero-sub\">\n A street light is out. A pothole in the road. Snow removal. The water is off. It's noisy at night. Here you can find which institution is responsible, how to reach them, and what to include in the report so they can resolve it quickly.\n <\/p>\n <div class=\"hero-meta\">\n <div><strong>Covers<\/strong><br>Bansko town, Dobrinishte, the villages of the municipality<\/div>\n <div><strong>For whom<\/strong><br>citizens, guests, property owners<\/div>\n <div><strong>Urgent?<\/strong><br>Always start with <a href=\"tel:112\" style=\"border-bottom:1px solid\">112<\/a><\/div>\n <\/div>\n<\/header>\n\n<section class=\"emergency-section\" id=\"emergency\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">01<\/div>\n <div>\n <div class=\"section-title\">Urgent <em>phones<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">When there is no time for written reports, you call and briefly explain: what is happening, where you are, whether there are any injuries.<\/div>\n <\/div>\n\n <div class=\"emergency-grid\">\n <a href=\"tel:112\" class=\"em-card em-big\">\n <div class=\"em-label\">Single emergency number<\/div>\n <div class=\"em-name\">Police \u00b7 Fire Department \u00b7 Ambulance<\/div>\n <div class=\"em-phone\">112<\/div>\n <div class=\"em-note\">24\/7. Free from any phone. Works without a SIM card.<\/div>\n <\/a>\n <a href=\"tel:+35974988660\" class=\"em-card\">\n <div class=\"em-label\">Police Department<\/div>\n <div class=\"em-name\">Bansko Police<\/div>\n <div class=\"em-phone\">0749 88 660<\/div>\n <div class=\"em-note\">For theft, violations, domestic scandal, beating.<\/div>\n <\/a>\n <a href=\"tel:+35974988270\" class=\"em-card\">\n <div class=\"em-label\">CSMP<\/div>\n <div class=\"em-name\">Emergency assistance Bansko<\/div>\n <div class=\"em-phone\">0749 88 270<\/div>\n <div class=\"em-note\">Local ambulance. In a serious case - still 112.<\/div>\n <\/a>\n <a href=\"tel:+35974988622\" class=\"em-card\">\n <div class=\"em-label\">24\/7 municipal line<\/div>\n <div class=\"em-name\">Duty Officer Bansko Municipality<\/div>\n <div class=\"em-phone\">0749 88 622<\/div>\n <div class=\"em-note\">Accident, dangerous situation in the city outside of working hours.<\/div>\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"problems\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">02<\/div>\n <div>\n <div class=\"section-title\">Find <em>the problem<\/em> you<\/div>\n <\/div>\n <div class=\"section-desc\">Click on the issue to see who is solving it, how to reach them, and what to say.<\/div>\n <\/div>\n\n <div class=\"search-wrap\">\n <svg aria-hidden=\"true\" class=\"search-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m21 21-4.3-4.3\"\/><\/svg>\n <input type=\"search\" class=\"search-input\" id=\"searchInput\" aria-label=\"Problem search\" placeholder=\"Search: lamp, dog, hole, snow, air, water...\">\n <\/div>\n\n <div class=\"finder-grid\" id=\"finderGrid\">\n <a href=\"#p-snyag\" class=\"finder-card\" data-keywords=\"\u0441\u043d\u044f\u0433 \u0441\u043d\u0435\u0433\u043e\u043f\u043e\u0447\u0438\u0441\u0442\u0432\u0430\u043d\u0435 \u043b\u0435\u0434 \u0432\u0438\u0441\u0443\u043b\u043a\u0438 \u0437\u0430\u043b\u0435\u0434\u044f\u0432\u0430\u043d\u0435 \u043d\u0435\u043f\u043e\u0447\u0438\u0441\u0442\u0435\u043d\u043e \u0437\u0438\u043c\u043d\u043e \u043f\u043e\u0447\u0438\u0441\u0442\u0432\u0430\u043d\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m8 15 4-4 4 4\"\/><path d=\"m16 9-4 4-4-4\"\/><path d=\"M12 2v20\"\/><path d=\"M2 12h20\"\/><path d=\"m4.93 4.93 14.14 14.14\"\/><path d=\"m19.07 4.93-14.14 14.14\"\/><\/svg>\n <div class=\"finder-title\">Snow and<br>icing<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Cleaning company<\/div>\n <\/a>\n <a href=\"#p-vuzduh\" class=\"finder-card\" data-keywords=\"\u0432\u044a\u0437\u0434\u0443\u0445 \u043f\u0443\u0448\u0435\u043a \u0434\u0438\u043c \u043c\u0438\u0440\u0438\u0437\u043c\u0430 \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u043a\u043e\u043c\u0438\u043d \u0433\u0443\u043c\u0438 \u0433\u043e\u0440\u0435\u043d\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12.8 19.6A2 2 0 1 0 14 16H2\"\/><path d=\"M17.5 8a2.5 2.5 0 1 1 2 4H2\"\/><path d=\"M9.8 4.4A2 2 0 1 1 11 8H2\"\/><\/svg>\n <div class=\"finder-title\">Dirty air<br>and smoke<\/div>\n <div class=\"finder-who\">Municipality \u00b7 RIEW<\/div>\n <\/a>\n <a href=\"#p-lampa\" class=\"finder-card\" data-keywords=\"\u0443\u043b\u0438\u0447\u043d\u0430 \u043b\u0430\u043c\u043f\u0430 \u043e\u0441\u0432\u0435\u0442\u043b\u0435\u043d\u0438\u0435 \u0441\u0432\u0435\u0442\u043b\u0438\u043d\u0430 \u043d\u0435 \u0441\u0432\u0435\u0442\u0438 \u0442\u044a\u043c\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M9 18h6M10 22h4M12 2a7 7 0 0 0-4 13c.6.5 1 1.2 1 2v1h6v-1c0-.8.4-1.5 1-2a7 7 0 0 0-4-13z\"\/><\/svg>\n <div class=\"finder-title\">Street lamp<br>not lit<\/div>\n <div class=\"finder-who\">Municipality \u00b7 TSU<\/div>\n <\/a>\n <a href=\"#p-dupka\" class=\"finder-card\" data-keywords=\"\u0434\u0443\u043f\u043a\u0430 \u043f\u044a\u0442 \u0443\u043b\u0438\u0446\u0430 \u0430\u0441\u0444\u0430\u043b\u0442 \u043d\u0430\u0441\u0442\u0438\u043b\u043a\u0430 \u043a\u0440\u0438\u0432 \u043f\u0430\u0432\u0430\u0436\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 18 9 6h6l6 12\"\/><ellipse cx=\"12\" cy=\"18\" rx=\"6\" ry=\"2.5\"\/><\/svg>\n <div class=\"finder-title\">Hole<br>on the road<\/div>\n <div class=\"finder-who\">Municipality or RIA<\/div>\n <\/a>\n <a href=\"#p-kuche\" class=\"finder-card\" data-keywords=\"\u0431\u0435\u0437\u0434\u043e\u043c\u043d\u043e \u043a\u0443\u0447\u0435 \u043a\u0443\u0447\u0435\u0442\u0430 \u0433\u043b\u0443\u0442\u043d\u0438\u0446\u0430 \u043d\u0430\u043f\u0430\u0434\u043d\u0430\u0442 \u0445\u0430\u043f\u0435 \u0436\u0438\u0432\u043e\u0442\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M10 5.172C10 3.74 8.74 2.5 7 2.5S4 3.74 4 5.172c0 .918.42 1.751 1.146 2.273M14 5.172C14 3.74 15.26 2.5 17 2.5s3 1.24 3 2.672c0 .918-.42 1.751-1.146 2.273M9 12c0-2 1-3 3-3s3 1 3 3v6a3 3 0 0 1-6 0z\"\/><path d=\"M5 9c-1.5 0-2 1-2 2v3c0 1.5 1 2 2 2M19 9c1.5 0 2 1 2 2v3c0 1.5-1 2-2 2\"\/><\/svg>\n <div class=\"finder-title\">Homeless<br>dog<\/div>\n <div class=\"finder-who\">Municipality \u00b7 ORD<\/div>\n <\/a>\n <a href=\"#p-voda\" class=\"finder-card\" data-keywords=\"\u0432\u043e\u0434\u0430 \u0430\u0432\u0430\u0440\u0438\u044f \u0412\u0438\u041a \u0441\u043f\u0438\u0440\u0430\u043d\u0435 \u0442\u0435\u0447 \u043a\u0430\u043d\u0430\u043b \u0432\u043e\u0434\u043e\u043f\u0440\u043e\u0432\u043e\u0434 \u0432\u043e\u043d\u044f\u0449\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n <div class=\"finder-title\">Accident on<br>the water<\/div>\n <div class=\"finder-who\">Blagoevgrad Water and Sewerage<\/div>\n <\/a>\n <a href=\"#p-tok\" class=\"finder-card\" data-keywords=\"\u0442\u043e\u043a \u0435\u043b\u0435\u043a\u0442\u0440\u043e \u0435\u043b. \u0435\u043b \u0437\u0430\u0445\u0440\u0430\u043d\u0432\u0430\u043d\u0435 \u043b\u0430\u043c\u043f\u0430 \u0441\u0432\u0435\u0442\u043b\u0438\u043d\u0430 \u0438\u0437\u043a\u043b\u044e\u0447\u0432\u0430\u043d\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7z\"\/><\/svg>\n <div class=\"finder-title\">None<br>current<\/div>\n <div class=\"finder-who\">ERM West<\/div>\n <\/a>\n <a href=\"#p-otpadaci\" class=\"finder-card\" data-keywords=\"\u0431\u043e\u043a\u043b\u0443\u043a \u043e\u0442\u043f\u0430\u0434\u044a\u0446\u0438 \u043a\u043e\u0448\u0447\u0435 \u043f\u0440\u0435\u043f\u044a\u043b\u043d\u0435\u043d\u043e \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u043d\u0435\u0440\u0435\u0433\u043b\u0430\u043c\u0435\u043d\u0442\u0438\u0440\u0430\u043d\u043e \u0441\u043c\u0435\u0442\u0438\u0449\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 6h18M8 6V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2M5 6l1 14a2 2 0 0 0 2 2h8a2 2 0 0 0 2-2l1-14M10 11v6M14 11v6\"\/><\/svg>\n <div class=\"finder-title\">Garbage &<br>waste<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Cleanliness<\/div>\n <\/a>\n <a href=\"#p-shum\" class=\"finder-card\" data-keywords=\"\u0448\u0443\u043c \u043d\u043e\u0449\u043d\u043e \u0441\u043f\u043e\u043a\u043e\u0439\u0441\u0442\u0432\u0438\u0435 \u043c\u0443\u0437\u0438\u043a\u0430 \u0437\u0430\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0441\u044a\u0441\u0435\u0434\u0438 \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0438\u0435\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M11 5 6 9H2v6h4l5 4z\"\/><path d=\"M16 9a4 4 0 0 1 0 6M19.5 5.5a8 8 0 0 1 0 13\"\/><\/svg>\n <div class=\"finder-title\">Noise through<br>the night<\/div>\n <div class=\"finder-who\">Police \u00b7 Municipality<\/div>\n <\/a>\n <a href=\"#p-ptp\" class=\"finder-card\" data-keywords=\"\u043a\u0430\u0442\u0430\u0441\u0442\u0440\u043e\u0444\u0430 \u043f\u0442\u043f \u043f\u044a\u0442\u043d\u043e \u043f\u0440\u043e\u0438\u0437\u0448\u0435\u0441\u0442\u0432\u0438\u0435 \u0443\u0434\u0430\u0440 \u043a\u043e\u043b\u0430 \u043a\u0430\u043c\u0438\u043e\u043d\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M14 17H4l1.5-6h11l1.5 4M16 17h6\"\/><circle cx=\"7\" cy=\"17\" r=\"2\"\/><circle cx=\"20\" cy=\"17\" r=\"2\"\/><path d=\"m20 11-1-3-3-2\"\/><\/svg>\n <div class=\"finder-title\">Disaster<br>(PTP)<\/div>\n <div class=\"finder-who\">112 \u00b7 Traffic police<\/div>\n <\/a>\n <a href=\"#p-stroitelstvo\" class=\"finder-card\" data-keywords=\"\u043d\u0435\u0437\u0430\u043a\u043e\u043d\u043d\u043e \u0441\u0442\u0440\u043e\u0438\u0442\u0435\u043b\u0441\u0442\u0432\u043e \u0441\u0442\u0440\u043e\u0435\u0436 \u0440\u0430\u0437\u0448\u0438\u0440\u0435\u043d\u0438\u0435 \u043d\u0430\u0434\u0433\u0440\u0430\u0436\u0434\u0430\u043d\u0435 \u043d\u0435\u0437\u0430\u043a\u043e\u043d\u0435\u043d \u043e\u0431\u0435\u043a\u0442\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13M9 21v-8h6v8\"\/><\/svg>\n <div class=\"finder-title\">Illegal<br>construction<\/div>\n <div class=\"finder-who\">Municipality \u00b7 DNSK<\/div>\n <\/a>\n <a href=\"#p-parkirane\" class=\"finder-card\" data-keywords=\"\u043f\u0430\u0440\u043a\u0438\u0440\u0430\u043d\u0435 \u0441\u0438\u043d\u044f \u0437\u043e\u043d\u0430 \u0440\u0435\u043f\u0430\u0442\u0440\u0438\u0440\u0430\u043d\u0435 \u043a\u043e\u043b\u0430 \u043f\u0430\u0440\u043a\u0438\u043d\u0433 \u043d\u0435\u043f\u0440\u0430\u0432\u0438\u043b\u043d\u043e\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"1\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/><\/svg>\n <div class=\"finder-title\">Parking<br>and Blue Zone<\/div>\n <div class=\"finder-who\">Municipality \u00b7 Traffic police<\/div>\n <\/a>\n <a href=\"#p-priroda\" class=\"finder-card\" data-keywords=\"\u043f\u0440\u0438\u0440\u043e\u0434\u0430 \u0437\u0430\u043c\u044a\u0440\u0441\u044f\u0432\u0430\u043d\u0435 \u0440\u0435\u043a\u0430 \u0433\u043e\u0440\u0430 \u043f\u0438\u0440\u0438\u043d \u043d\u0430\u0446\u0438\u043e\u043d\u0430\u043b\u0435\u043d \u043f\u0430\u0440\u043a \u0434\u044a\u0440\u0432\u043e\u0441\u0435\u043a\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m12 2-4 7h3l-3 6h3l-2 4h6l-2-4h3l-3-6h3z\"\/><path d=\"M12 19v3\"\/><\/svg>\n <div class=\"finder-title\">Nature<br>and Pirin Park<\/div>\n <div class=\"finder-who\">Pirin National Park \u00b7 Regional Inspectorate for Environment and Water<\/div>\n <\/a>\n <a href=\"#p-skitniky\" class=\"finder-card\" data-keywords=\"\u0441\u0435\u043b\u0441\u043a\u043e\u0441\u0442\u043e\u043f\u0430\u043d\u0441\u043a\u043e \u0436\u0438\u0432\u043e\u0442\u043d\u043e \u043a\u0440\u0430\u0432\u0438 \u043e\u0432\u0446\u0435 \u043a\u043e\u0437\u0438 \u0434\u043e\u0431\u0438\u0442\u044a\u043a \u0441\u043a\u0438\u0442\u0430\u0442 \u0443\u043b\u0438\u0446\u0430\">\n <svg aria-hidden=\"true\" class=\"finder-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M5 9c0-3 2-5 5-5h4c3 0 5 2 5 5v2c0 1-1 2-2 2h-1l-1 7h-2l-.5-3h-3l-.5 3H7l-1-7H5c-1 0-2-1-2-2V9\"\/><\/svg>\n <div class=\"finder-title\">Wanderers<br>animals<\/div>\n <div class=\"finder-who\">Municipality \u00b7 RFSD<\/div>\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"details\">\n <div class=\"container\">\n\n <article class=\"detail-card\" id=\"p-snyag\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m8 15 4-4 4 4\"\/><path d=\"m16 9-4 4-4-4\"\/><path d=\"M12 2v20\"\/><path d=\"M2 12h20\"\/><path d=\"m4.93 4.93 14.14 14.14\"\/><path d=\"m19.07 4.93-14.14 14.14\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Winter season<\/div>\n <h2 class=\"detail-title\">Snow removal, icing and icicles<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality (Snow Removal Control)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988622\">0749 88 622<\/a>\n <span class=\"label\">On duty 24\/7<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">For roads outside the city (API)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884688\">073 884 688<\/a>\n <span class=\"label\">Blagoevgrad Public School<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact location.<\/strong> Street, intersection, or road segment.<\/li>\n <li><strong>The nature of the problem.<\/strong> Unclean street \/ icy and dangerous sidewalk \/ huge icicles over a pedestrian area.<\/li>\n <li><strong>Are there any cars or people blocked?.<\/strong> This raises the priority of the signal.<\/li>\n <li><strong>For the pendants:<\/strong> Provide the exact address of the building. The owners are required to remove them or secure the sidewalk. If they do not do so, the municipality can fine them.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Citizens' obligation:<\/strong> According to an ordinance of the Bansko Municipality, owners and tenants of buildings are required to clear snow and ice from the sidewalks in front of their properties themselves.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-vuzduh\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12.8 19.6A2 2 0 1 0 14 16H2\"\/><path d=\"M17.5 8a2.5 2.5 0 1 1 2 4H2\"\/><path d=\"M9.8 4.4A2 2 0 1 1 11 8H2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Environment<\/div>\n <h2 class=\"detail-title\">Dirty air, smoke and waste burning<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Municipal Inspectorate<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">ORD Municipality<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Regional Inspectorate for Environmental Protection and Environment Blagoevgrad (In case of industrial pollution)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">RIEW on duty<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact source (if clear).<\/strong> \""From the chimney of the house\/hotel on X Street, number Y."\"<\/li>\n <li><strong>Description of smoke and odor.<\/strong> Thick black\/yellow smoke, smells strongly of plastic, rubber or burnt oil (this is a sign of illegal waste burning).<\/li>\n <li><strong>When does it happen?.<\/strong> Is it a one-time thing or every night after 6pm?.<\/li>\n <li><strong>Photo or video.<\/strong> Very important evidence that clearly shows which chimney the black smoke is coming from.<\/li>\n <li><strong>For a system problem:<\/strong> File a written complaint with the municipality's office to force them to inspect the fuel installation on site.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Did you know?<\/strong> The burning of tires, plastics, woodwork, textiles and used heating oils is absolutely prohibited by law and is subject to very strict fines from the municipality and the Regional Inspectorate for Environmental Protection and Environment.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-lampa\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M9 18h6M10 22h4M12 2a7 7 0 0 0-4 13c.6.5 1 1.2 1 2v1h6v-1c0-.8.4-1.5 1-2a7 7 0 0 0-4-13z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Infrastructure<\/div>\n <h2 class=\"detail-title\">A street lamp is not lit<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Department of Territorial and Urban Planning (TSU)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a>\n <span class=\"label\">Head of TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988632\">0749 88 632<\/a>\n <span class=\"label\">TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n <a href=\"https:\/\/bansko.bg\/bg\/\u0441\u0438\u0433\u043d\u0430\u043b\u0438,-\u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f-\u0438-\u0436\u0430\u043b\u0431\u0438\" target=\"_blank\" rel=\"noopener\">Online reporting form<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say\/write<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address.<\/strong> Street and number, or nearest landmark (restaurant, intersection, bus stop).<\/li>\n <li><strong>Which pillar?.<\/strong> If the pole has a number (written in paint or on a sign) \u2014 point it out.<\/li>\n <li><strong>What's the problem?.<\/strong> Not lit at all \/ flashing \/ broken glass \/ broken pole.<\/li>\n <li><strong>Since when?.<\/strong> \""Since last night", "since a week" \u2014 to assess priority.<\/li>\n <li><strong>Photo<\/strong> (if you submit online) \u2014 it makes it a lot easier.<\/li>\n <li><strong>Names and phone number for feedback<\/strong>. Anonymous reports are often ignored.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Deadline:<\/strong> by law, the municipality is obliged to respond within 14 days. If the pole is dangerous (fallen, open box) - call the duty officer <a href=\"tel:+35974988622\" style=\"font-weight:700\">0749 88 622<\/a> immediately.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-dupka\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 18 9 6h6l6 12\"\/><ellipse cx=\"12\" cy=\"18\" rx=\"6\" ry=\"2.5\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Infrastructure<\/div>\n <h2 class=\"detail-title\">Pothole or broken pavement<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">First understand: whose path is it?<\/div>\n <ul class=\"when-list\" style=\"margin-bottom:18px\">\n <li><strong>Street in Bansko, Dobrinishte or village<\/strong> \u2192 Bansko Municipality<\/li>\n <li><strong>Main road outside the city<\/strong> (e.g. Bansko\u2013Razlog, Bansko\u2013Gotse Delchev) \u2192 Blagoevgrad OPU \/ RIA<\/li>\n <\/ul>\n <div class=\"institution\">Bansko Municipality \u00b7 TSU<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a> \/ <a href=\"tel:+35974988632\">0749 88 632<\/a>\n <span class=\"label\">TSU<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Blagoevgrad Public Transport Authority (Road Infrastructure Agency)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884688\">073 884 688<\/a>\n <span class=\"label\">Blagoevgrad Public School<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35970013020\">0700 130 20<\/a>\n <span class=\"label\">Duty RIA<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:opu_blgr@api.bg\">opu_blgr@api.bg<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact location.<\/strong> Pirin Street in front of No. 14, or "on the main Bansko-Razlog road at km 5".<\/li>\n <li><strong>Size and danger.<\/strong> \""Hole ~30 cm deep in the middle of the lane" \u2014 description + risk.<\/li>\n <li><strong>Has it already caused damage?.<\/strong> If you damaged your tire, say so (there is a reason for compensation).<\/li>\n <li><strong>Zoomed photo<\/strong> \u2014 place a bottle\/shoe next to the hole.<\/li>\n <li><strong>GPS coordinates<\/strong> if you can (Google Maps \u2192 long press \u2192 copy coordinates).<\/li>\n <li><strong>Also submit through the RIA website<\/strong> \u2014 <a href=\"https:\/\/www.api.bg\/bg\/predlozheniya-i-signali\/predlozheniya-i-signali.html\" target=\"_blank\" rel=\"noopener\">api.bg\/suggestions-and-signals<\/a> \u2014 you leave a written record.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you damaged your car in a pothole:<\/strong> Take photos of the scene, look for witnesses, call the traffic police for a report. Without a report, it is almost impossible to claim compensation.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-kuche\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M10 5.172C10 3.74 8.74 2.5 7 2.5S4 3.74 4 5.172c0 .918.42 1.751 1.146 2.273M14 5.172C14 3.74 15.26 2.5 17 2.5s3 1.24 3 2.672c0 .918-.42 1.751-1.146 2.273M9 12c0-2 1-3 3-3s3 1 3 3v6a3 3 0 0 1-6 0z\"\/><path d=\"M5 9c-1.5 0-2 1-2 2v3c0 1.5 1 2 2 2M19 9c1.5 0 2 1 2 2v3c0 1.5-1 2-2 2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Public order<\/div>\n <h2 class=\"detail-title\">Stray\/aggressive dogs<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Public Order and Security Department<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988622\">0749 88 622<\/a>\n <span class=\"label\">On duty 24\/7<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In case of active attack \u2014 Police \/ 112<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\" style=\"color:var(--emergency)\">112<\/a>\n <span class=\"label\">In case of attack<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">For an abused\/injured animal<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974982225\">0749 82 225<\/a>\n <span class=\"label\">Veterinarian Bansko<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Exact place and time.<\/strong> \""A pack of 4-5 dogs on Okolchitsa Street every night around 10 p.m."\"<\/li>\n <li><strong>Description.<\/strong> Color, size, do they have ear tags (they are neutered if they have a yellow\/green plastic ear tag).<\/li>\n <li><strong>Behavior.<\/strong> They bark \/ chase cars \/ attacked someone \/ injured.<\/li>\n <li><strong>Was there an accident?.<\/strong> A person bitten, another animal attacked\u2014he pointed it out.<\/li>\n <li><strong>Photo or video<\/strong> if it is possible to do it safely.<\/li>\n <li><strong>If you see a landlord,<\/strong> Whoever lets a dog loose without a leash\/muzzle \u2014 say so, it's a violation.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you are bitten:<\/strong> Wash the wound with soap immediately, go to an emergency center or your doctor. Ask for a report. File a police report \u2014 the owner (if there is one) is responsible.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-voda\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Accidents<\/div>\n <h2 class=\"detail-title\">Stopped water, leak, sewer failure<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Blagoevgrad Water and Sewerage \u2014 Bansko region<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359744388216\">07443 \/ 88 216<\/a>\n <span class=\"label\">Technical Manager Bansko<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973884171\">073 88 41 71<\/a>\n <span class=\"label\">Accidents - common line<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/vikblg.com\" target=\"_blank\" rel=\"noopener\">vikblg.com<\/a>\n <span class=\"label\">Website<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Before you call \u2014 check<\/div>\n <ul class=\"when-list\">\n <li>Do your neighbors also have a problem (planned outage?)<\/li>\n <li>On the Water and Sewerage website \u2014 announced breakdowns and schedules<\/li>\n <li>Is it your water meter\/stopcock?<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address<\/strong> + customer number from the invoice (if you have one).<\/li>\n <li><strong>What's happening?.<\/strong> \""No water since 8 o'clock", "It's flowing from the ground on the corner", "The canal is overflowing".<\/li>\n <li><strong>Visible signs.<\/strong> A puddle, flowing water, a piece of pipe, the smell of a sewer.<\/li>\n <li><strong>Are the neighbors affected?.<\/strong> This determines the priority.<\/li>\n <li><strong>If it is on your property<\/strong> and you're not sure if it's yours or a shared water line \u2014 ask. Often the line is theirs next to the water meter.<\/li>\n <li><strong>Photo<\/strong> is good, especially for a leak on the street.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Polluted water (turbid, smelly):<\/strong> don't drink it. Call the Water Supply and Sewerage Department and the Blagoevgrad Health Insurance Office (<a href=\"tel:+35973881314\" style=\"font-weight:700\">073 881 314<\/a>) for drinking water quality.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-tok\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7z\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Accidents<\/div>\n <h2 class=\"detail-title\">Power outage, downed cable, dark street<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">ERM West (formerly CEZ Distribution, part of Electrohold)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35970010010\">0700 100 10<\/a>\n <span class=\"label\">24\/7 number<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/ermzapad.bg\" target=\"_blank\" rel=\"noopener\">ermzapad.bg<\/a>\n <span class=\"label\">Site with crashes<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Before you call \u2014 check<\/div>\n <ul class=\"when-list\">\n <li>Are the neighbors and street lights on (so the problem is yours)<\/li>\n <li>The fuses\/circuit breakers in the panel at home<\/li>\n <li>Aren't you on the list of planned outages (ermzapad.bg)<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Customer number<\/strong> from the electricity bill (makes it easier for the dispatcher).<\/li>\n <li><strong>Exact address<\/strong> and the name to which the batch belongs.<\/li>\n <li><strong>When did it stop?.<\/strong> An hour and minutes if possible.<\/li>\n <li><strong>Is the entire area affected?<\/strong> \u2014 a view outside, are the street lights on, other blocks of flats.<\/li>\n <li><strong>Signs.<\/strong> A crack, smoke, fallen cables, a burnt pole - you have to say it.<\/li>\n <li><strong>Do you have a vulnerable member at home?<\/strong> \u2014 sick, with medical equipment, baby. You get priority.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Fallen cable or sparking equipment:<\/strong> Don't come any closer! Call 0700 100 10 and 112. Protect passersby until a team arrives.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-otpadaci\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 6h18M8 6V4a2 2 0 0 1 2-2h4a2 2 0 0 1 2 2v2M5 6l1 14a2 2 0 0 0 2 2h8a2 2 0 0 0 2-2l1-14M10 11v6M14 11v6\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Cleanliness and environment<\/div>\n <h2 class=\"detail-title\">Overflowing container, unregulated landfill<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 Cleanliness \/ ORS<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988611\">0749 88 611<\/a>\n <span class=\"label\">Main phone<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Pollution in nature (Pirin, rivers)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">Regional Inspectorate for Environment and Water Blagoevgrad<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Type of problem.<\/strong> Overflowing container \/ dumped garbage \/ unregulated landfill \/ hazardous waste (asbestos, chemicals).<\/li>\n <li><strong>Exact address<\/strong> or coordinates.<\/li>\n <li><strong>Since when<\/strong> and how often \u2014 one-time or ongoing.<\/li>\n <li><strong>Have you seen who does it?.<\/strong> A car license plate is a goldmine \u2014 but don't take any chances.<\/li>\n <li><strong>Photo from a safe distance.<\/strong><\/li>\n <li><strong>Bulky waste<\/strong> (furniture, white goods) \u2014 the municipality has a removal schedule, ask before you throw it away.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>If you detect a real-time dump:<\/strong> Take a photo of the vehicle's license plate (from a safe distance) and report it to the police - the fines are significant and the municipality imposes them.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-shum\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M11 5 6 9H2v6h4l5 4z\"\/><path d=\"M16 9a4 4 0 0 1 0 6M19.5 5.5a8 8 0 0 1 0 13\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Public order<\/div>\n <h2 class=\"detail-title\">Noise at night (restaurant, neighbors, party)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Police<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988660\">0749 88 660<\/a>\n <span class=\"label\">Police Department<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\">112<\/a>\n <span class=\"label\">If necessary<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Constantly recurring problem<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">ORD Municipality<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <span class=\"label\">Written complaint<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Address and source.<\/strong> \""Bar X on Y Street" \/ "Apartment above me on Z Street, No. 14, 4th floor".<\/li>\n <li><strong>What's the noise?.<\/strong> Music, shouting, boos, construction work, renovation.<\/li>\n <li><strong>Since when has it been going on?<\/strong> and how often it happens.<\/li>\n <li><strong>Hour.<\/strong> After 10:00 PM it is already a violation of night silence.<\/li>\n <li><strong>Have you tried talking?<\/strong> \u2014 it's a good idea to tell the police\/municipality about this.<\/li>\n <li><strong>For a persistent problem<\/strong> \u2014 made a written complaint with several signatures from neighbors. It obliges the municipality to react officially.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Night silence in Bulgaria:<\/strong> 23:00\u201307:00 (sometimes 22:00\u201308:00 according to local regulations). Repairs on Sundays and holidays \u2014 prohibited without special permission.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-ptp\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M14 17H4l1.5-6h11l1.5 4M16 17h6\"\/><circle cx=\"7\" cy=\"17\" r=\"2\"\/><circle cx=\"20\" cy=\"17\" r=\"2\"\/><path d=\"m20 11-1-3-3-2\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Urgent<\/div>\n <h2 class=\"detail-title\">Road traffic accident (traffic accident)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n\n <div class=\"institution\">In case of an injured person, dispute, or damage over ~250 BGN.<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:112\" style=\"color:var(--emergency)\">112<\/a>\n <span class=\"label\">Emergency number<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police \u2014 for accidents<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Minor damage, no injuries - bilateral protocol<\/div>\n <ul class=\"when-list\">\n <li>Only vehicles are participants<\/li>\n <li>The two drivers are in agreement.<\/li>\n <li>No one is drunk\/intoxicated\/without a license<\/li>\n <li>Vehicles can drive themselves<\/li>\n <\/ul>\n\n <div class=\"institution\" style=\"margin-top:18px\">Roadside assistance<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359888208177\">0888 208 177<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">Steps in place<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Stop the engine, turn on the hazard lights.<\/strong>, put on a reflective vest and a triangle (50 m before the location).<\/li>\n <li><strong>Check if there are any injuries.<\/strong> If yes, call. <a href=\"tel:112\" style=\"font-weight:700\">112<\/a>, you do not move the wounded unless there is a risk of fire.<\/li>\n <li><strong>You don't move the cars.<\/strong> until the traffic police arrive, unless they are obstructing traffic \u2014 then mark the positions with chalk\/photo.<\/li>\n <li><strong>Photos from many angles:<\/strong> the whole scene, the damage up close, the signs around, skid marks.<\/li>\n <li><strong>Data exchange<\/strong> with the other driver: ID card, coupon, public liability insurance, telephone.<\/li>\n <li><strong>Witnesses:<\/strong> Get the phone number of at least one person who saw it.<\/li>\n <li><strong>Don't sign.<\/strong> a two-sided protocol if you are not sure about the guilt or there is a dispute.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Then:<\/strong> notify the insurer within 7 days. Without a traffic police report or a bilateral report, the insurance does not pay.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-stroitelstvo\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13M9 21v-8h6v8\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Urbanization<\/div>\n <h2 class=\"detail-title\">Illegal construction, superstructure, unregulated site<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 TSU (construction control)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988616\">0749 88 616<\/a>\n <span class=\"label\">Head of TSU<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><rect x=\"2\" y=\"4\" width=\"20\" height=\"16\" rx=\"2\"\/><path d=\"m22 7-10 5L2 7\"\/><\/svg>\n <a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a>\n <span class=\"label\">Mandatory in writing<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In the event of inaction of the municipality - DNSK<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35929159150\">02 915 9150<\/a>\n <span class=\"label\">DNSK Sofia<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/dnsk.mrrb.government.bg\" target=\"_blank\" rel=\"noopener\">dnsk.mrrb.government.bg<\/a>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to write<\/div>\n <ol class=\"what-to-say\">\n <li><strong>A report of illegal construction must always be submitted IN WRITING.<\/strong> \u2014 not taken orally.<\/li>\n <li><strong>Property address and identifier<\/strong> if you have it (from the cadastre).<\/li>\n <li><strong>Description.<\/strong> \""They are building a terrace\/floor\/building without visible permit signs."\"<\/li>\n <li><strong>Since when<\/strong> the activities are carried out.<\/li>\n <li><strong>Photos<\/strong> with date and no people in the frame.<\/li>\n <li><strong>Why do you think it's illegal?.<\/strong> No information sign has been placed on the site (mandatory by law) \/ exceeds limits \/ not put into operation.<\/li>\n <li><strong>Names, address and signature.<\/strong> Anonymous reports are not processed.<\/li>\n <li><strong>Save incoming number<\/strong> from the registry office.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Response deadline:<\/strong> 14 days for a standard alert, up to 30 days if an on-site inspection is required. If you don't get a response \u2014 escalate to the DNSK.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-parkirane\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"1\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Movement<\/div>\n <h2 class=\"detail-title\">Improperly parked vehicle, Blue Zone<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Traffic police - for traffic violations<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988660\">0749 88 660<\/a>\n <span class=\"label\">Bansko Police<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Blue Zone Bansko<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988160\">0749 88 160<\/a>\n <span class=\"label\">Blue zone<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+359885929245\">0885 929 245<\/a>\n <span class=\"label\">Blue zone mob.<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Right place.<\/strong> Street, number, next to which object.<\/li>\n <li><strong>Registration number<\/strong> of the offender.<\/li>\n <li><strong>What is the violation?.<\/strong> On a pedestrian crossing \/ on a sidewalk that blocks traffic \/ in a disabled space without a sticker \/ in front of a fire exit \/ at a bus stop.<\/li>\n <li><strong>Urgency.<\/strong> Blocks ambulance\/school\/closes exit.<\/li>\n <li><strong>Photo<\/strong> with the sticker\/sign for viewing. From several angles.<\/li>\n <li><strong>Request a rematch,<\/strong> If it seriously interferes, the traffic police will decide.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-priroda\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"m12 2-4 7h3l-3 6h3l-2 4h6l-2-4h3l-3-6h3z\"\/><path d=\"M12 19v3\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Nature<\/div>\n <h2 class=\"detail-title\">Pollution, violation in Pirin and the rivers<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Pirin National Park Directorate\u201e<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35979488204\">0794 88 204<\/a>\n <span class=\"label\">Pirin National Park<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">Regional Inspectorate for Environment, Water and Fire Protection Blagoevgrad (environment)<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973886977\">073 886 977<\/a>\n <span class=\"label\">RIEW on duty<\/span>\n <\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20M12 2a15.3 15.3 0 0 1 4 10 15.3 15.3 0 0 1-4 10 15.3 15.3 0 0 1-4-10 15.3 15.3 0 0 1 4-10z\"\/><\/svg>\n <a href=\"https:\/\/riosvbl.org\" target=\"_blank\" rel=\"noopener\">riosvbl.org<\/a>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">In case of illegal logging\/forest fire<\/div>\n <ul class=\"when-list\">\n <li><strong>112<\/strong> \u2014 for a forest fire always<\/li>\n <li>IAG Blagoevgrad (forest inspection)<\/li>\n <\/ul>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>What did you notice?.<\/strong> Pollution in a river \/ dumped waste in a forest \/ felled trees without markings \/ killed or injured protected animal.<\/li>\n <li><strong>Exact location.<\/strong> Description of the trail, coordinates if you have them, nearest hut\/peak.<\/li>\n <li><strong>Time.<\/strong> When did you see it, when did it happen (if you know).<\/li>\n <li><strong>Photos and video.<\/strong> Especially important in nature \u2014 capture the surrounding context as well.<\/li>\n <li><strong>People and technology.<\/strong> If you see people\/cars\/machines \u2014 describe them without putting yourself in danger.<\/li>\n <li><strong>Don't come any closer.<\/strong> to suspicious groups \u2014 just observe and report.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>Pirin Park is a protected area.<\/strong> Lighting a fire, picking edelweiss, fishing without a permit, walking a dog without a leash \u2014 all are violations and subject to a fine.<\/span>\n <\/div>\n <\/article>\n\n <article class=\"detail-card\" id=\"p-skitniky\">\n <div class=\"detail-head\">\n <div class=\"detail-icon-wrap\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><path d=\"M5 9c0-3 2-5 5-5h4c3 0 5 2 5 5v2c0 1-1 2-2 2h-1l-1 7h-2l-.5-3h-3l-.5 3H7l-1-7H5c-1 0-2-1-2-2V9\"\/><\/svg>\n <\/div>\n <div class=\"detail-titles\">\n <div class=\"detail-cat\">Agriculture<\/div>\n <h2 class=\"detail-title\">Wandering farm animals (cows, sheep, goats)<\/h2>\n <\/div>\n <\/div>\n <div class=\"detail-body\">\n <div class=\"detail-block\">\n <div class=\"block-label\">Who decides it?<\/div>\n <div class=\"institution\">Bansko Municipality \u00b7 ORD<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35974988652\">0749 88 652<\/a>\n <span class=\"label\">Public order<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">RFSD \u2014 Regional Directorate of Food Safety<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:+35973881743\">073 881 743<\/a>\n <span class=\"label\">RFSD Blagoevgrad<\/span>\n <\/div>\n\n <div class=\"institution\" style=\"margin-top:18px\">If an animal is on the road and poses a danger<\/div>\n <div class=\"contact-row\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72c.13.96.37 1.9.7 2.81a2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45c.91.33 1.85.57 2.81.7A2 2 0 0 1 22 16.92z\"\/><\/svg>\n <a href=\"tel:165\">165<\/a>\n <span class=\"label\">Traffic police<\/span>\n <\/div>\n <\/div>\n <div class=\"detail-block\">\n <div class=\"block-label\">What to say?<\/div>\n <ol class=\"what-to-say\">\n <li><strong>Number and type of animals.<\/strong> \""5 cows without a shepherd on X Street", "a pack of goats on the road to Bansko".<\/li>\n <li><strong>Right place.<\/strong> The more accurate, the faster they will be collected.<\/li>\n <li><strong>Marking \/ ear tag.<\/strong> If you see a brand number, point it out, identify the owner.<\/li>\n <li><strong>Danger.<\/strong> On a main road \/ on a playground \/ damaged property.<\/li>\n <li><strong>Property \/ owner.<\/strong> If you know whose they are, tell me (the municipality will sanction the owner).<\/li>\n <li><strong>Photos<\/strong> from a safe distance.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n <div class=\"info-strip\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 8v4M12 16h.01\"\/><\/svg>\n <span><strong>In the municipality of Bansko<\/strong> Special measures are already being taken against the uncontrolled movement of farm animals - the municipality is taking signals about this as a priority.<\/span>\n <\/div>\n <\/article>\n\n <\/div>\n<\/section>\n\n<section style=\"background: var(--paper-warm);\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">03<\/div>\n <div>\n <div class=\"section-title\">How to report, <em>who acts<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">Small differences that turn a neglected complaint into a real solution.<\/div>\n <\/div>\n\n <div class=\"tips-grid\">\n <div class=\"tip-card\">\n <div class=\"tip-num\">01<\/div>\n <h3>Always take an incoming number<\/h3>\n <p>For written reports to the municipality \u2014 insist on an incoming number from the registry office. Without it, your report "does not exist." Your number is a weapon if you need to escalate.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">02<\/div>\n <h3>A picture is worth 1000 words<\/h3>\n <p>Always take a picture. Place a bottle\/shoe next to the zoom hole. Include a date on the picture (most phones do this automatically). Attach it to your online feed or carry it with you.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">03<\/div>\n <h3>Don't hide behind anonymity.<\/h3>\n <p>Anonymous reports are usually not processed legally. Include your name, phone number, and address. Your personal information is protected \u2014 but without it, the report has no legal force.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">04<\/div>\n <h3>One problem \u2014 one signal<\/h3>\n <p>Don't mix 5 different complaints into one letter. That way, none of them gets resolved. Submit separate signals with a specific focus \u2014 each one goes down a different administrative path.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">05<\/div>\n <h3>Know your deadlines.<\/h3>\n <p>According to the APC, the state body responds within 14 days (standard signal) or within 30 days (when an inspection is requested). If there is silence, you have the right to appeal or escalate. An excerpt from the law is your friend.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">06<\/div>\n <h3>Support yourself with neighbors<\/h3>\n <p>A signal with 5 signatures is 5 times stronger than one. For persistent problems (noisy establishment, dangerous construction, stray dogs in the neighborhood) collect a petition and submit it together.<\/p>\n <\/div>\n <div class=\"tip-card\">\n <div class=\"tip-num\">07<\/div>\n <h3>Escalate smartly<\/h3>\n <p>First the municipality \u2192 then the regional government \u2192 then the ministry \u2192 then the ombudsman. Always apply the previous answer (or lack thereof) to the next level.<\/p>\n <\/div>\n <div class=\"tip-card alt\">\n <div class=\"tip-num\">08<\/div>\n <h3>Save everything<\/h3>\n <p>Emails, incoming numbers, dates of calls, the name of the person on duty. If a lawsuit for compensation or an administrative appeal is necessary - this documentation is gold.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<section id=\"directory\">\n <div class=\"container\">\n <div class=\"section-head\">\n <div class=\"section-num\">04<\/div>\n <div>\n <div class=\"section-title\">Full <em>index<\/em><\/div>\n <\/div>\n <div class=\"section-desc\">All important phone numbers in one place \u2014 for printing and hanging on the fridge.<\/div>\n <\/div>\n\n <div class=\"directory\">\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2 2 7l10 5 10-5-10-5zM2 17l10 5 10-5M2 12l10 5 10-5\"\/><\/svg>\n Emergency lines\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Single emergency number<\/div><div class=\"dir-phone\"><a href=\"tel:112\">112<\/a><\/div><div class=\"dir-note\">24\/7, free<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Police<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988660\">0749 88 660<\/a><\/div><div class=\"dir-note\">Police Department<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Fire Department<\/div><div class=\"dir-phone\"><a href=\"tel:160\">160<\/a><\/div><div class=\"dir-note\">or 112<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Emergency Medical Service Bansko (EMSC)<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988270\">0749 88 270<\/a><\/div><div class=\"dir-note\">Local ambulance<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Traffic police \u2014 accidents<\/div><div class=\"dir-phone\"><a href=\"tel:165\">165<\/a><\/div><div class=\"dir-note\">Traffic police<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Roadside assistance Bansko<\/div><div class=\"dir-phone\"><a href=\"tel:+359888208177\">0888 208 177<\/a><\/div><div class=\"dir-note\">Private service<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M3 21h18M5 21V8l7-5 7 5v13\"\/><\/svg>\n Bansko Municipality \u00b7 departments\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Main phone<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988611\">0749 88 611<\/a><\/div><div class=\"dir-note\">Technical Secretary<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Municipal administration on duty<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988622\">0749 88 622<\/a><\/div><div class=\"dir-note\">24\/7 for emergencies<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">TSU \u2014 Chief<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988616\">0749 88 616<\/a><\/div><div class=\"dir-note\">Lamps, holes, construction<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">TSU<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988632\">0749 88 632<\/a><\/div><div class=\"dir-note\">Experts<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Public order and security<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988652\">0749 88 652<\/a><\/div><div class=\"dir-note\">Dogs, noise, disturbances<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Office work<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988619\">0749 88 619<\/a><\/div><div class=\"dir-note\">Submitting documents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Front Office \/ Information<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988648\">0749 88 648<\/a><\/div><div class=\"dir-note\">General questions<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Tax office<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988638\">0749 88 638<\/a><\/div><div class=\"dir-note\">Payment<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Civil Defense and WMD<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988647\">0749 88 647<\/a><\/div><div class=\"dir-note\">Disasters<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Email office<\/div><div class=\"dir-phone\"><a href=\"mailto:delovodstvo@bansko.bg\">delovodstvo@bansko.bg<\/a><\/div><div class=\"dir-note\">Written signals<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Online alerts<\/div><div class=\"dir-phone\"><a href=\"https:\/\/bansko.bg\" target=\"_blank\" rel=\"noopener\">bansko.bg<\/a><\/div><div class=\"dir-note\">Site form<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M12 2.5s-7 8-7 13a7 7 0 0 0 14 0c0-5-7-13-7-13z\"\/><\/svg>\n Utilities\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Bansko Water and Sewerage Service \u2014 technical manager<\/div><div class=\"dir-phone\"><a href=\"tel:+359744388216\">07443 \/ 88 216<\/a><\/div><div class=\"dir-note\">Local accidents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad Water and Sewerage \u2014 common line<\/div><div class=\"dir-phone\"><a href=\"tel:+35973884171\">073 88 41 71<\/a><\/div><div class=\"dir-note\">Accidents, bills<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">ERM West (current)<\/div><div class=\"dir-phone\"><a href=\"tel:+35970010010\">0700 100 10<\/a><\/div><div class=\"dir-note\">24\/7, accidents<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Electrohold Sales<\/div><div class=\"dir-phone\"><a href=\"tel:+35970010010\">0700 100 10<\/a><\/div><div class=\"dir-note\">Bills, contracts<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Post Office Bansko<\/div><div class=\"dir-phone\"><a href=\"tel:+35974988210\">0749 88 210<\/a><\/div><div class=\"dir-note\">Shipments, payments<\/div><\/div>\n <\/div>\n\n <div class=\"dir-section\">\n <div class=\"dir-header\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M2 12h20\"\/><\/svg>\n State institutions\n <\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad Public Administration Building (API)<\/div><div class=\"dir-phone\"><a href=\"tel:+35973884688\">073 884 688<\/a><\/div><div class=\"dir-note\">Main roads<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RIA \u2014 National on Duty<\/div><div class=\"dir-phone\"><a href=\"tel:+35970013020\">0700 130 20<\/a><\/div><div class=\"dir-note\">Highways and roads<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Regional Inspectorate for Environment and Water Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973886977\">073 886 977<\/a><\/div><div class=\"dir-note\">Environment<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RFSD Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881743\">073 881 743<\/a><\/div><div class=\"dir-note\">Food, animals<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">RHI Blagoevgrad<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881314\">073 881 314<\/a><\/div><div class=\"dir-note\">Health, drinking water<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Pirin National Park<\/div><div class=\"dir-phone\"><a href=\"tel:+35979488204\">0794 88 204<\/a><\/div><div class=\"dir-note\">National Park<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Blagoevgrad District Administration<\/div><div class=\"dir-phone\"><a href=\"tel:+35973881114\">073 881 114<\/a><\/div><div class=\"dir-note\">In case of escalation<\/div><\/div>\n <div class=\"dir-row\"><div class=\"dir-name\">Ombudsman of the Republic of Bulgaria<\/div><div class=\"dir-phone\"><a href=\"tel:+35928106115\">02 810 6115<\/a><\/div><div class=\"dir-note\">Last resort<\/div><\/div>\n <\/div>\n\n <\/div>\n <\/div>\n<\/section>\n\n<footer>\n <div class=\"footer-inner\">\n <div class=\"footer-title\">A city is only as good as its citizens demand it to be.<\/div>\n <p class=\"footer-text\">\n This guide is civil, not official. The information is collected from public sources - the website of the Municipality of Bansko, the public registers of ViK Blagoevgrad, ERM Zapad, API, etc. Phone numbers and email addresses may change - before an important signal, check on <a href=\"https:\/\/bansko.bg\" target=\"_blank\" rel=\"noopener\">bansko.bg<\/a>.\n <\/p>\n <p class=\"footer-text\">\n Treat your city as a common home. When neighbors report problems, the municipality responds. When no one reports problems, nothing changes.\n <\/p>\n <div class=\"footer-meta\">\n <div>Compiled 2026 \u00b7 Last updated: April 2026<\/div>\n <div>For corrections and additions \u2014 share with your loved ones<\/div>\n <\/div>\n <\/div>\n<\/footer>\n\n<button id=\"backToTop\" aria-label=\"Go back to the beginning\">\n <svg aria-hidden=\"true\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><path d=\"M18 15l-6-6-6 6\"\/><\/svg>\n<\/button>\n\n<script>\n \/\/ SEARCH FILTER\n const searchInput = document.getElementById('searchInput');\n const cards = document.querySelectorAll('.finder-card');\n\n searchInput.addEventListener('input', (e) => {\n const query = e.target.value.toLowerCase().trim();\n cards.forEach(card => {\n const text = (card.textContent + ' ' + (card.dataset.keywords || '')).toLowerCase();\n if (!query || text.includes(query)) {\n card.style.display = '';\n } else {\n card.style.display = 'none';\n }\n });\n });\n\n \/\/ HIGHLIGHT TARGET ON SCROLL\n document.querySelectorAll('.finder-card').forEach(card => {\n card.addEventListener('click', (e) => {\n const targetId = card.getAttribute('href');\n if (targetId && targetId.startsWith('#')) {\n const target = document.querySelector(targetId);\n if (target) {\n document.querySelectorAll('.detail-card.target').forEach(c => c.classList.remove('target'));\n setTimeout(() => target.classList.add('target'), 600);\n setTimeout(() => target.classList.remove('target'), 2200);\n }\n }\n });\n });\n\n \/\/ BACK TO TOP BUTTON\n const backToTopBtn = document.getElementById('backToTop');\n window.addEventListener('scroll', () => {\n if (window.scrollY > 400) {\n backToTopBtn.classList.add('show');\n } else {\n backToTopBtn.classList.remove('show');\n }\n });\n backToTopBtn.addEventListener('click', () => {\n window.scrollTo({ top: 0, behavior: 'smooth' });\n });\n<\/script>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041a\u0430\u043a \u0434\u0430 \u0441\u044a\u043e\u0431\u0449\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 \u0411\u0430\u043d\u0441\u043a\u043e \u2014 \u0433\u0440\u0430\u0436\u0434\u0430\u043d\u0441\u043a\u0438 \u043d\u0430\u0440\u044a\u0447\u043d\u0438\u043a \u0421\u043f\u0435\u0448\u0435\u043d \u0441\u043b\u0443\u0447\u0430\u0439 \u2014 \u0436\u0438\u0432\u043e\u0442, \u043f\u043e\u0436\u0430\u0440, \u043f\u0440\u0435\u0441\u0442\u044a\u043f\u043b\u0435\u043d\u0438\u0435 \u0432 \u043c\u043e\u043c\u0435\u043d\u0442\u0430: \u041e\u0431\u0430\u0434\u0438 \u0441\u0435 \u043d\u0430 112 \u0413\u0440\u0430\u0436\u0434\u0430\u043d\u0441\u043a\u0438 \u043d\u0430\u0440\u044a\u0447\u043d\u0438\u043a \u00b7 \u0411\u0430\u043d\u0441\u043a\u043e \u041a\u0430\u043a \u0434\u0430 \u0441\u044a\u043e\u0431\u0449\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432 […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49743","page","type-page","status-publish","hentry"],"acf":[],"cubewp_post_meta":[],"taxonomies":[],"_links":{"self":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/comments?post=49743"}],"version-history":[{"count":3,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743\/revisions"}],"predecessor-version":[{"id":49834,"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/pages\/49743\/revisions\/49834"}],"wp:attachment":[{"href":"https:\/\/vbansko.com\/en\/wp-json\/wp\/v2\/media?parent=49743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}