Privacy Policy

Last updated: December 2025.

1. Introduction

On vbansko.com (“the Site”, “we”, “us”) strives to protect your identity and privacy. This policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) of the European Union and the laws of the Republic of Bulgaria.

Please read this policy carefully. If you have any questions, please do not hesitate to contact us.

2. Personal data administrator

The administrator of the personal data collected through this site is:

3. What personal data do we collect?

We may collect the following types of personal data:

3.1 Information you provide to us directly:

  • Contact information: name, email address, phone number (when you fill out forms or contact us).
  • Messages: the content of the messages you send us.
  • Profile information: any other information you voluntarily choose to share with us.

3.2 Information collected automatically:

  • Technical data: IP address, browser type, operating system, screen resolution.
  • Activity data: pages you visit, time spent, links you click on.
  • Cookie data: Session ID and other identifiers.

3.3 How we collect information:

  • Through contact forms on the site.
  • Through your navigation and use of the site.
  • Through cookies and similar technologies.
  • Through analytical tools (e.g. Google Analytics).

4. What we use your data for

We use your personal data for the following purposes:

  • Service provision: responding to your inquiries and processing messages.
  • Site improvement: usage analysis and optimization of functionality and user experience.
  • Marketing: sending information messages (only if you have explicitly consented to this).
  • Legal compliance: fulfilling our legal and accounting obligations.
  • Security: protection against fraud, spam and illegal actions.

5. Legal basis for processing

We process your data based on:

  • Your consent: when you provide us with information yourself (e.g. via a contact form).
  • Contractual obligation: to take steps at your request before entering into a contract (advertising).
  • Legal obligation: for compliance with Bulgarian and European legislation.
  • Legitimate interest: to improve our services, protect the site and develop our business.

6. Data sharing

We we do not sell and we do not distribute your personal data to third parties for marketing purposes. We may only share data with:

  • Service providers: trusted partners who help us manage the site (hosting companies, IT support, analytics services). They are required to keep your data confidential.
  • Government authorities: only when required by law.

7. Shelf life

We only store your personal data for as long as necessary:

  • Communication: until your inquiry is fully serviced.
  • Administrative purposes: according to legal deadlines (e.g. accounting documents – up to 5 or 10 years).
  • Analytics: Data that is anonymized and cannot identify you may be kept for statistics.

8. Your rights

According to GDPR, you have the following rights:

  • Right of access: to request a copy of the data we hold about you.
  • Right to rectification: to request correction of inaccurate data.
  • Right to erasure (“to be forgotten”): to request that we delete your data if there is no legal basis for us to keep it.
  • Right to restriction: to request a temporary suspension of processing.
  • Right to portability: to get your data in a readable format.
  • Right to object: to object to the processing of your data.

To exercise these rights, contact us at [email protected].

9. Cookies

The site uses cookies to:

  • Functionality: for the site to work correctly.
  • Analytics: to understand how visitors interact with the site.

You can manage or disable cookies through your browser settings. Please note that refusing cookies may affect the functionality of the site.

10. Data security

We implement technical and organizational protection measures, including:

  • Encrypted connection (SSL/TLS certificate).
  • Limited access to personal data only to authorized persons.
  • Regular review of information collection and storage practices.

11. Personal data of children

The site is not intended for persons under the age of 18. We do not knowingly collect data from children. If we determine that we have received such data in error, it will be deleted immediately.

12. Policy changes

We reserve the right to change this policy. Any changes will be posted on this page. Your continued use of the site means you accept the updated rules.

13. Contact and complaints

If you have questions or concerns about privacy:

Email: [email protected]
Phone: +359 882 859 977

If you believe that your rights have been violated, you have the right to file a complaint with the supervisory authority in Bulgaria:

Commission for Personal Data Protection (CPDP)
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Website: www.cpdp.bg