Privacy Policy

Last updated: December 2025

1. Introduction

At vbansko.com (“the Site”, “we”, “us”), we are committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and safeguard your personal information in accordance with the EU General Data Protection Regulation (GDPR) and the laws of the Republic of Bulgaria.

Please read this policy carefully. If you have any questions, feel free to contact us.

2. Data Controller

The Data Controller responsible for the personal data collected through this website is:

3. What personal data do we collect?

We may collect the following types of personal data:

3.1 Information provided directly by you:

  • Contact information: name, email address, phone number (when filling out forms or contacting us).
  • Messages: content of communications sent to us.
  • Profile information: any additional information you voluntarily choose to share.

3.2 Information collected automatically:

  • Technical data: IP address, browser type, operating system, screen resolution.
  • Activity data: pages visited, time spent on pages, links clicked.
  • Cookie data: session IDs and other online identifiers

3.3 Methods of data collection:

  • • Via website contact forms
  • • Through your browsing activity and interaction with the site
  • • Via cookies and similar tracking technologies
  • • Through analytics tools (e.g., Google Analytics)

4. How We Use Your Data

We process your personal data for the following purposes:

  • • Service delivery: responding to inquiries and processing communications
  • • Website optimization: nalyzing usage data to improve functionality and user experience
  • Marketing: sending updates or newsletter communications (strictly with your explicit prior consent)
  • Legal compliance: fulfilling statutory, accounting, and regulatory obligations
  • Security: protection against fraud, spam and malicious activity

5. Legal Basis for Processing

We process your data on the following legal grounds:

  • • Consent: when you voluntarily submit information (e.g., via a contact form)
  • • Contractual obligation: taking action at your request prior to entering into an agreement (e.g., advertising inquiries)
  • • Legal obligations: compliance with applicable Bulgarian and EU legislation
  • • Legitimate interest: enhancing our services, securing the website, and growing our business

6. Data Sharing

We do not sell, rent, or distribute your personal data to third parties for marketing purposes. Data may only be shared with:

  • Service providers: trusted third-party partners assisting in website operations (hosting providers, IT support, analytics services). They are contractually bound to maintain strict confidentiality
  • • Public authorities: strictly when required under applicable law

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined:

  • Communication: until your inquiry is fully addressed and resolved
  • • Administrative requirements: In compliance with statutory retention periods (e.g., accounting documents retain
  • Analytics: anonymized data that cannot be used to identify you may be kept indefinitely for statistical purposes

8. Your Rights

According to GDPR, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure (“to be forgotten”): request deletion of your personal data where no legal basis exists for its retention
  • • Right to restriction of processing: request temporary suspension of data processing
  • • Right to data portability: receive your data in a structured, commonly used machine-readable format
  • Right to object: object to the processing of your data based on legitimate interests

To exercise any of these rights, please contact us at [email protected] [email protected].

9. Cookies

Our website uses cookies for:

  • • Essential functionality: ensuring proper website performance
  • Analytics: understanding visitor interactions and engagement

You can manage or disable cookies via your browser settings. Please note that disabling cookies may impact certain site features and functionality.

10. Data Security

We enforce appropriate technical and organizational measures to safeguard your information, including:

  • • Encrypted connection (SSL/TLS encryption)
  • • Restricted access to personal data (authorized personnel only)
  • • Regular reviews of our data collection, processing, and storage practices.

11. Children's Privacy

This website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently received personal data from a child, it will be deleted immediately.

12. Changes to This Policy

We reserve the right to update this policy at any time. All revisions will be published on this page. Your continued use of the website following any changes constitutes acceptance of the updated terms.

13. Contact Us & Complaints

If you have questions or concerns regarding your privacy:

Email: [email protected]
Phone: +359 882 859 977

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority in Bulgaria:

Commission for Personal Data Protection (CPDP)
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Website: www.cpdp.bg