Single European emergency number: 112
This is the first and most important number you need to know. Number 112 is completely free and accessible from any mobile or landline phone. In Bansko and the Pirin region it works even in the absence of coverage from your mobile operator (it uses the networks of other available operators).
- Working hours: 24/7 (round the clock)
- Connects you to: Police, Fire, Emergency Medical Services and EMS.
Mountain Rescue Service (MRS) – Bansko Region
For anyone entering Pirin National Park, the contacts of the MSS are of critical importance. The Bansko area is served by some of the most experienced rescuers in Bulgaria. In the event of an accident on the slopes or in the higher parts of the mountain, use the following lines:
| Service / Post | Contact phone number |
|---|---|
| Short number (for mobile) | 1470 |
| Central 24-hour post (Sofia) | 02 963 2000 |
| MES Base Bansko (Stationary) | 0749 88 132 |
| MES Base Bansko (Mobile) | 0887 100 241 |
Expert Advice: Preparing Before the Mountain
Before going out into the mountains, always charge your phone battery on 100% and bring an external battery (power bank). The cold drains batteries much faster. It is highly recommended to install the mobile application of the MES, which allows sending your exact GPS coordinates with a single SMS in an emergency.
Medical care and health services
Bansko has both a state emergency service and numerous private clinics that mainly serve tourists with insurance. In case of serious incidents requiring hospitalization, patients are often transported to the hospital. Razlog (6 km from Bansko) or Blagoevgrad.
- Emergency Medical Center: Tel. 150 or 112. Located in close proximity to the entrance to the city.
- Private ambulance and medical assistance (Emergency.bg): 0877 877 877. This is a paid option, suitable for those who need quick transportation to a specialized facility.
- Razlog Hospital: Emergency Department – tel. 0747 80 125.
Pharmacies in Bansko
If you need medication, there are several well-stocked pharmacies in the city. Please note that 24-hour pharmacies in small towns are rare, so check their opening hours in advance:
- SUBRA Pharmacy: 52 Pirin Street (near the starting station of the lift).
- “Nadezhda” Pharmacy: 73 A, Tsar Simeon Street.
Police and public safety
Bansko is a relatively safe city, but in case of theft, traffic accident or public order disturbance, you should contact the local District Administration.
RU – Bansko:
Address: 39 A Glazne Street
Duty phone: 0749 88660 or number 166.
Fire and Civil Protection
In the event of a fire, flood or natural disaster, immediately seek help at 160 or 112. When reporting, be as specific as possible:
- Exact location (hotel, apartment complex or area).
- Are there any people in danger in the building?
- What exactly is burning (electrical installation, chimney, forest)?
Important for pet owners
If you are traveling with a dog or cat and an urgent health issue arises, you can seek help here:
Veterinary Clinic "Dara Vet":
Address: 22, Econom Chuchulain Street
Phone: 0887 100 241
Useful tips for emergencies
In stressful situations, it's easy to panic. Here are some practical steps to follow when reporting for help in the Bansko area:
Speak clearly and distinctly to the operator. They are trained to extract the information, but you need to remain calm.
If you don't know the address, look for hotel signs, tavern names, or characteristic natural features (rocks, rivers, peaks).
Wait for the operator to finish the call. They may need additional instructions on how to provide first aid until the team arrives.
Conclusion
We hope you never need to use this list of emergency telephones in Bansko, but it's good to have it at hand. Save the most important numbers in your smartphone contacts and enjoy your vacation in the Pirin Mountains with complete peace of mind.
*Last updated information: 2026. Please note that some private services may change their terms and prices.
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