It is 13° in Bansko now. light rain
It is 13° in Bansko now. light rain
How to report a problem in Bansko — citizen's guide
Emergency — life, fire, crime at the moment: Call 112
Citizen's Guide · Bansko

How to report problem in the city - who, where, what to say

A street light is out. A pothole in the road. Snow removal. The water is off. It's noisy at night. Here you can find which institution is responsible, how to reach them, and what to include in the report so they can resolve it quickly.

Covers
Bansko town, Dobrinishte, the villages of the municipality
For whom
citizens, guests, property owners
Urgent?
Always start with 112
01
Urgent phones
When there is no time for written reports, you call and briefly explain: what is happening, where you are, whether there are any injuries.
Single emergency number
Police · Fire Department · Ambulance
112
24/7. Free from any phone. Works without a SIM card.
Police Department
Bansko Police
0749 88 660
For theft, violations, domestic scandal, beating.
CSMP
Emergency assistance Bansko
0749 88 270
Local ambulance. In a serious case - still 112.
24/7 municipal line
Duty Officer Bansko Municipality
0749 88 622
Accident, dangerous situation in the city outside of working hours.
02
Find the problem you
Click on the issue to see who is solving it, how to reach them, and what to say.
Winter season

Snow removal, icing and icicles

Who decides it?
Bansko Municipality (Snow Removal Control)
0749 88 622 On duty 24/7
0749 88 652 Public order
For roads outside the city (API)
073 884 688 Blagoevgrad Public School
What to say?
  1. Exact location. Street, intersection, or road segment.
  2. The nature of the problem. Unclean street / icy and dangerous sidewalk / huge icicles over a pedestrian area.
  3. Are there any cars or people blocked?. This raises the priority of the signal.
  4. For the pendants: Provide the exact address of the building. The owners are required to remove them or secure the sidewalk. If they do not do so, the municipality can fine them.
Citizens' obligation: According to an ordinance of the Bansko Municipality, owners and tenants of buildings are required to clear snow and ice from the sidewalks in front of their properties themselves.
Environment

Dirty air, smoke and waste burning

Who decides it?
Bansko Municipality · Municipal Inspectorate
0749 88 652 ORD Municipality
Regional Inspectorate for Environmental Protection and Environment Blagoevgrad (In case of industrial pollution)
073 886 977 RIEW on duty
What to say?
  1. Exact source (if clear). ""From the chimney of the house/hotel on X Street, number Y.""
  2. Description of smoke and odor. Thick black/yellow smoke, smells strongly of plastic, rubber or burnt oil (this is a sign of illegal waste burning).
  3. When does it happen?. Is it a one-time thing or every night after 6pm?.
  4. Photo or video. Very important evidence that clearly shows which chimney the black smoke is coming from.
  5. For a system problem: File a written complaint with the municipality's office to force them to inspect the fuel installation on site.
Did you know? The burning of tires, plastics, woodwork, textiles and used heating oils is absolutely prohibited by law and is subject to very strict fines from the municipality and the Regional Inspectorate for Environmental Protection and Environment.
Infrastructure

A street lamp is not lit

Who decides it?
Bansko Municipality · Department of Territorial and Urban Planning (TSU)
0749 88 616 Head of TSU
0749 88 632 TSU
[email protected]
Online reporting form
What to say/write
  1. Address. Street and number, or nearest landmark (restaurant, intersection, bus stop).
  2. Which pillar?. If the pole has a number (written in paint or on a sign) — point it out.
  3. What's the problem?. Not lit at all / flashing / broken glass / broken pole.
  4. Since when?. ""Since last night", "since a week" — to assess priority.
  5. Photo (if you submit online) — it makes it a lot easier.
  6. Names and phone number for feedback. Anonymous reports are often ignored.
Deadline: by law, the municipality is obliged to respond within 14 days. If the pole is dangerous (fallen, open box) - call the duty officer 0749 88 622 immediately.
Infrastructure

Pothole or broken pavement

First understand: whose path is it?
  • Street in Bansko, Dobrinishte or village → Bansko Municipality
  • Main road outside the city (e.g. Bansko–Razlog, Bansko–Gotse Delchev) → Blagoevgrad OPU / RIA
Bansko Municipality · TSU
0749 88 616 / 0749 88 632 TSU
Blagoevgrad Public Transport Authority (Road Infrastructure Agency)
073 884 688 Blagoevgrad Public School
0700 130 20 Duty RIA
[email protected]
What to say?
  1. Exact location. Pirin Street in front of No. 14, or "on the main Bansko-Razlog road at km 5".
  2. Size and danger. ""Hole ~30 cm deep in the middle of the lane" — description + risk.
  3. Has it already caused damage?. If you damaged your tire, say so (there is a reason for compensation).
  4. Zoomed photo — place a bottle/shoe next to the hole.
  5. GPS coordinates if you can (Google Maps → long press → copy coordinates).
  6. Also submit through the RIA website — api.bg/suggestions-and-signals — you leave a written record.
If you damaged your car in a pothole: Take photos of the scene, look for witnesses, call the traffic police for a report. Without a report, it is almost impossible to claim compensation.
Public order

Stray/aggressive dogs

Who decides it?
Bansko Municipality · Public Order and Security Department
0749 88 652 Public order
0749 88 622 On duty 24/7
In case of active attack — Police / 112
112 In case of attack
For an abused/injured animal
0749 82 225 Veterinarian Bansko
What to say?
  1. Exact place and time. ""A pack of 4-5 dogs on Okolchitsa Street every night around 10 p.m.""
  2. Description. Color, size, do they have ear tags (they are neutered if they have a yellow/green plastic ear tag).
  3. Behavior. They bark / chase cars / attacked someone / injured.
  4. Was there an accident?. A person bitten, another animal attacked—he pointed it out.
  5. Photo or video if it is possible to do it safely.
  6. If you see a landlord, Whoever lets a dog loose without a leash/muzzle — say so, it's a violation.
If you are bitten: Wash the wound with soap immediately, go to an emergency center or your doctor. Ask for a report. File a police report — the owner (if there is one) is responsible.
Accidents

Stopped water, leak, sewer failure

Who decides it?
Blagoevgrad Water and Sewerage — Bansko region
07443 / 88 216 Technical Manager Bansko
073 88 41 71 Accidents - common line
vikblg.com Website
Before you call — check
  • Do your neighbors also have a problem (planned outage?)
  • On the Water and Sewerage website — announced breakdowns and schedules
  • Is it your water meter/stopcock?
What to say?
  1. Address + customer number from the invoice (if you have one).
  2. What's happening?. ""No water since 8 o'clock", "It's flowing from the ground on the corner", "The canal is overflowing".
  3. Visible signs. A puddle, flowing water, a piece of pipe, the smell of a sewer.
  4. Are the neighbors affected?. This determines the priority.
  5. If it is on your property and you're not sure if it's yours or a shared water line — ask. Often the line is theirs next to the water meter.
  6. Photo is good, especially for a leak on the street.
Polluted water (turbid, smelly): don't drink it. Call the Water Supply and Sewerage Department and the Blagoevgrad Health Insurance Office (073 881 314) for drinking water quality.
Accidents

Power outage, downed cable, dark street

Who decides it?
ERM West (formerly CEZ Distribution, part of Electrohold)
0700 100 10 24/7 number
ermzapad.bg Site with crashes
Before you call — check
  • Are the neighbors and street lights on (so the problem is yours)
  • The fuses/circuit breakers in the panel at home
  • Aren't you on the list of planned outages (ermzapad.bg)
What to say?
  1. Customer number from the electricity bill (makes it easier for the dispatcher).
  2. Exact address and the name to which the batch belongs.
  3. When did it stop?. An hour and minutes if possible.
  4. Is the entire area affected? — a view outside, are the street lights on, other blocks of flats.
  5. Signs. A crack, smoke, fallen cables, a burnt pole - you have to say it.
  6. Do you have a vulnerable member at home? — sick, with medical equipment, baby. You get priority.
Fallen cable or sparking equipment: Don't come any closer! Call 0700 100 10 and 112. Protect passersby until a team arrives.
Cleanliness and environment

Overflowing container, unregulated landfill

Who decides it?
Bansko Municipality · Cleanliness / ORS
0749 88 611 Main phone
0749 88 652 Public order
Pollution in nature (Pirin, rivers)
073 886 977 Regional Inspectorate for Environment and Water Blagoevgrad
What to say?
  1. Type of problem. Overflowing container / dumped garbage / unregulated landfill / hazardous waste (asbestos, chemicals).
  2. Exact address or coordinates.
  3. Since when and how often — one-time or ongoing.
  4. Have you seen who does it?. A car license plate is a goldmine — but don't take any chances.
  5. Photo from a safe distance.
  6. Bulky waste (furniture, white goods) — the municipality has a removal schedule, ask before you throw it away.
If you detect a real-time dump: Take a photo of the vehicle's license plate (from a safe distance) and report it to the police - the fines are significant and the municipality imposes them.
Public order

Noise at night (restaurant, neighbors, party)

Who decides it?
Bansko Police
0749 88 660 Police Department
112 If necessary
Constantly recurring problem
0749 88 652 ORD Municipality
[email protected] Written complaint
What to say?
  1. Address and source. ""Bar X on Y Street" / "Apartment above me on Z Street, No. 14, 4th floor".
  2. What's the noise?. Music, shouting, boos, construction work, renovation.
  3. Since when has it been going on? and how often it happens.
  4. Hour. After 10:00 PM it is already a violation of night silence.
  5. Have you tried talking? — it's a good idea to tell the police/municipality about this.
  6. For a persistent problem — made a written complaint with several signatures from neighbors. It obliges the municipality to react officially.
Night silence in Bulgaria: 23:00–07:00 (sometimes 22:00–08:00 according to local regulations). Repairs on Sundays and holidays — prohibited without special permission.
Urgent

Road traffic accident (traffic accident)

Who decides it?
In case of an injured person, dispute, or damage over ~250 BGN.
112 Emergency number
165 Traffic police — for accidents
Minor damage, no injuries - bilateral protocol
  • Only vehicles are participants
  • The two drivers are in agreement.
  • No one is drunk/intoxicated/without a license
  • Vehicles can drive themselves
Roadside assistance
0888 208 177
Steps in place
  1. Stop the engine, turn on the hazard lights., put on a reflective vest and a triangle (50 m before the location).
  2. Check if there are any injuries. If yes, call. 112, you do not move the wounded unless there is a risk of fire.
  3. You don't move the cars. until the traffic police arrive, unless they are obstructing traffic — then mark the positions with chalk/photo.
  4. Photos from many angles: the whole scene, the damage up close, the signs around, skid marks.
  5. Data exchange with the other driver: ID card, coupon, public liability insurance, telephone.
  6. Witnesses: Get the phone number of at least one person who saw it.
  7. Don't sign. a two-sided protocol if you are not sure about the guilt or there is a dispute.
Then: notify the insurer within 7 days. Without a traffic police report or a bilateral report, the insurance does not pay.
Urbanization

Illegal construction, superstructure, unregulated site

Who decides it?
Bansko Municipality · TSU (construction control)
0749 88 616 Head of TSU
[email protected] Mandatory in writing
In the event of inaction of the municipality - DNSK
02 915 9150 DNSK Sofia
dnsk.mrrb.government.bg
What to write
  1. A report of illegal construction must always be submitted IN WRITING. — not taken orally.
  2. Property address and identifier if you have it (from the cadastre).
  3. Description. ""They are building a terrace/floor/building without visible permit signs.""
  4. Since when the activities are carried out.
  5. Photos with date and no people in the frame.
  6. Why do you think it's illegal?. No information sign has been placed on the site (mandatory by law) / exceeds limits / not put into operation.
  7. Names, address and signature. Anonymous reports are not processed.
  8. Save incoming number from the registry office.
Response deadline: 14 days for a standard alert, up to 30 days if an on-site inspection is required. If you don't get a response — escalate to the DNSK.
Movement

Improperly parked vehicle, Blue Zone

Who decides it?
Traffic police - for traffic violations
165 Traffic police
0749 88 660 Bansko Police
Blue Zone Bansko
0749 88 160 Blue zone
0885 929 245 Blue zone mob.
What to say?
  1. Right place. Street, number, next to which object.
  2. Registration number of the offender.
  3. What is the violation?. On a pedestrian crossing / on a sidewalk that blocks traffic / in a disabled space without a sticker / in front of a fire exit / at a bus stop.
  4. Urgency. Blocks ambulance/school/closes exit.
  5. Photo with the sticker/sign for viewing. From several angles.
  6. Request a rematch, If it seriously interferes, the traffic police will decide.
Nature

Pollution, violation in Pirin and the rivers

Who decides it?
Pirin National Park Directorate„
0794 88 204 Pirin National Park
Regional Inspectorate for Environment, Water and Fire Protection Blagoevgrad (environment)
073 886 977 RIEW on duty
riosvbl.org
In case of illegal logging/forest fire
  • 112 — for a forest fire always
  • IAG Blagoevgrad (forest inspection)
What to say?
  1. What did you notice?. Pollution in a river / dumped waste in a forest / felled trees without markings / killed or injured protected animal.
  2. Exact location. Description of the trail, coordinates if you have them, nearest hut/peak.
  3. Time. When did you see it, when did it happen (if you know).
  4. Photos and video. Especially important in nature — capture the surrounding context as well.
  5. People and technology. If you see people/cars/machines — describe them without putting yourself in danger.
  6. Don't come any closer. to suspicious groups — just observe and report.
Pirin Park is a protected area. Lighting a fire, picking edelweiss, fishing without a permit, walking a dog without a leash — all are violations and subject to a fine.
Agriculture

Wandering farm animals (cows, sheep, goats)

Who decides it?
Bansko Municipality · ORD
0749 88 652 Public order
RFSD — Regional Directorate of Food Safety
073 881 743 RFSD Blagoevgrad
If an animal is on the road and poses a danger
165 Traffic police
What to say?
  1. Number and type of animals. ""5 cows without a shepherd on X Street", "a pack of goats on the road to Bansko".
  2. Right place. The more accurate, the faster they will be collected.
  3. Marking / ear tag. If you see a brand number, point it out, identify the owner.
  4. Danger. On a main road / on a playground / damaged property.
  5. Property / owner. If you know whose they are, tell me (the municipality will sanction the owner).
  6. Photos from a safe distance.
In the municipality of Bansko Special measures are already being taken against the uncontrolled movement of farm animals - the municipality is taking signals about this as a priority.
03
How to report, who acts
Small differences that turn a neglected complaint into a real solution.
01

Always take an incoming number

For written reports to the municipality — insist on an incoming number from the registry office. Without it, your report "does not exist." Your number is a weapon if you need to escalate.

02

A picture is worth 1000 words

Always take a picture. Place a bottle/shoe next to the zoom hole. Include a date on the picture (most phones do this automatically). Attach it to your online feed or carry it with you.

03

Don't hide behind anonymity.

Anonymous reports are usually not processed legally. Include your name, phone number, and address. Your personal information is protected — but without it, the report has no legal force.

04

One problem — one signal

Don't mix 5 different complaints into one letter. That way, none of them gets resolved. Submit separate signals with a specific focus — each one goes down a different administrative path.

05

Know your deadlines.

According to the APC, the state body responds within 14 days (standard signal) or within 30 days (when an inspection is requested). If there is silence, you have the right to appeal or escalate. An excerpt from the law is your friend.

06

Support yourself with neighbors

A signal with 5 signatures is 5 times stronger than one. For persistent problems (noisy establishment, dangerous construction, stray dogs in the neighborhood) collect a petition and submit it together.

07

Escalate smartly

First the municipality → then the regional government → then the ministry → then the ombudsman. Always apply the previous answer (or lack thereof) to the next level.

08

Save everything

Emails, incoming numbers, dates of calls, the name of the person on duty. If a lawsuit for compensation or an administrative appeal is necessary - this documentation is gold.

04
Full index
All important phone numbers in one place — for printing and hanging on the fridge.
Emergency lines
Single emergency number
112
24/7, free
Bansko Police
0749 88 660
Police Department
Bansko Fire Department
160
or 112
Emergency Medical Service Bansko (EMSC)
0749 88 270
Local ambulance
Traffic police — accidents
165
Traffic police
Roadside assistance Bansko
0888 208 177
Private service
Bansko Municipality · departments
Main phone
0749 88 611
Technical Secretary
Municipal administration on duty
0749 88 622
24/7 for emergencies
TSU — Chief
0749 88 616
Lamps, holes, construction
TSU
0749 88 632
Experts
Public order and security
0749 88 652
Dogs, noise, disturbances
Office work
0749 88 619
Submitting documents
Front Office / Information
0749 88 648
General questions
Tax office
0749 88 638
Payment
Civil Defense and WMD
0749 88 647
Disasters
Email office
[email protected]
Written signals
Online alerts
bansko.bg
Site form
Utilities
Bansko Water and Sewerage Service — technical manager
07443 / 88 216
Local accidents
Blagoevgrad Water and Sewerage — common line
073 88 41 71
Accidents, bills
ERM West (current)
0700 100 10
24/7, accidents
Electrohold Sales
0700 100 10
Bills, contracts
Post Office Bansko
0749 88 210
Shipments, payments
State institutions
Blagoevgrad Public Administration Building (API)
073 884 688
Main roads
RIA — National on Duty
0700 130 20
Highways and roads
Regional Inspectorate for Environment and Water Blagoevgrad
073 886 977
Environment
RFSD Blagoevgrad
073 881 743
Food, animals
RHI Blagoevgrad
073 881 314
Health, drinking water
Pirin National Park
0794 88 204
National Park
Blagoevgrad District Administration
073 881 114
In case of escalation
Ombudsman of the Republic of Bulgaria
02 810 6115
Last resort
A city is only as good as its citizens demand it to be.

This guide is civil, not official. The information is collected from public sources - the website of the Municipality of Bansko, the public registers of ViK Blagoevgrad, ERM Zapad, API, etc. Phone numbers and email addresses may change - before an important signal, check on bansko.bg.

Treat your city as a common home. When neighbors report problems, the municipality responds. When no one reports problems, nothing changes.

Compiled 2026 · Last updated: April 2026
For corrections and additions — share with your loved ones